---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "DICE: Live Shows"
bundle_id: "fm.dice"
parent_report: "https://marlvel.ai/api/llm/apps/music-audio/dice-live-shows"
canonical_url: "https://marlvel.ai/apps/dice-live-shows#user-sentiment"
report_date: "2026-08-26"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - DICE: Live Shows User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 65 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.81/5
- **Platform Split:** iOS 4.9/5 (83.7K ratings) | Android 4.7/5 (93.6K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Responsive customer support teams resolve ticketing issues quickly for users facing account access or refund problems**
- **Efficient ticket purchasing process allows users to secure event access in significantly less time than competitors**
- **Waitlist functionality provides a reliable mechanism for users to secure tickets for sold out events**

### Top Complaints (Impact Areas)

- **Mandatory app installation to access purchased tickets creates significant friction and frustration for event attendees**

<!-- /section:sentiment -->
<!-- section:swot -->