---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Citymapper: All Live Transit"
bundle_id: "azdev.citymapper"
parent_report: "https://marlvel.ai/api/llm/apps/navigation/azdev-citymapper"
canonical_url: "https://marlvel.ai/apps/azdev-citymapper#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Citymapper: All Live Transit User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (High Confidence: 120 of 1.3K reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.82/5
- **Platform Split:** iOS 4.9/5 (102.2K ratings) | Android 4.8/5 (369.4K ratings)
- **Overall Sentiment:** Excited

### Top Praises
- **Real-time transit navigation provides accurate route planning across complex international city networks**

### Top Complaints (Impact Areas)
- **Inaccurate bus arrival times and missing diversion data lead to missed connections post-update**

### Top Requests (What Users Want)
- **Customizable walking speed settings to improve route accuracy for users with different mobility needs**

<!-- /section:sentiment -->
<!-- section:swot -->