---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Google Maps"
bundle_id: "com.google.Maps"
parent_report: "https://marlvel.ai/api/llm/apps/navigation/google-maps"
canonical_url: "https://marlvel.ai/apps/google-maps#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Google Maps User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 120 of 16.3K reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.63/5
- **Platform Split:** iOS 4.7/5 (7.3M ratings) | Android 3.2/5 (19.5M ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Authentic local business discovery remains a core utility for users seeking reliable services**

### Top Complaints (Impact Areas)
- **Navigation accuracy and routing logic failures cause significant frustration during daily travel**

### Top Requests (What Users Want)
- **Dedicated altitude measurement tool requested to provide precise elevation data without third-party apps**

<!-- /section:sentiment -->
<!-- section:swot -->