--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Knoxville News" bundle_id: "com.gannett.news.local.knoxnews" parent_report: "https://marlvel.ai/api/llm/apps/news/com-gannett-news-local-knoxnews" canonical_url: "https://marlvel.ai/apps/com-gannett-news-local-knoxnews#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — Knoxville News User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 62 of 101 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.18/5 - **Platform Split:** iOS 4.4/5 (2.2K ratings) | Android 3.1/5 (429 ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.18/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Dependable local and state news coverage provides value beyond national television broadcasts** - **Digital access to newspaper content eliminates the need for physical paper delivery** ### Top Complaints (Impact Areas) - **Persistent authentication failures force users to log in repeatedly during daily usage** - **Intrusive pop-up advertisements with audio disrupt the reading experience for paid subscribers** - **Frequent application crashes and loading errors prevent access to the digital newspaper edition** ### Top Requests (What Users Want) - **Improved customer support accessibility for resolving billing and technical subscription issues**