---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Times Union"
bundle_id: "com.hearstnp.tu.ipad.paid"
parent_report: "https://marlvel.ai/api/llm/apps/news/com-hearstnp-tu-ipad-paid"
canonical_url: "https://marlvel.ai/apps/com-hearstnp-tu-ipad-paid#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Times Union User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 4.9K reviews) {#user-sentiment}
- **Overall Rating:** 4.48/5
- **Platform Split:** iOS 4.5/5 (4.9K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.48/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Quality of Local Journalism** | *Evidence:* "excellent local paper"
- **Digital E-Edition Experience** | *Evidence:* "Seeing the paper on my tablet exactly like the hard copy is excellent"

### Top Complaints (Impact Areas)
- **Technical Glitches and Navigation** | *Evidence:* "Sometimes it jumps sections then restarts"
- **Intrusive Advertising** | *Evidence:* "Ads attached to news or commentary do not display appropriately, they delete part of writings"
- **Subscription and Login Issues** | *Evidence:* "Constantly have to try logging in every time I want to read something"

<!-- /section:sentiment -->
<!-- section:swot -->