---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Miami Herald News"
bundle_id: "com.herald.news"
parent_report: "https://marlvel.ai/api/llm/apps/news/com-herald-news"
canonical_url: "https://marlvel.ai/apps/com-herald-news#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Miami Herald News User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 71 of 106 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 1.86/5
- **Platform Split:** iOS 1.6/5 (514 ratings) | Android 2.0/5 (717 ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Historical appreciation for the publication quality keeps long-term readers engaged despite technical friction**

### Top Complaints (Impact Areas)
- **Frequent forced sign-in requirements disrupt the daily reading habit and block article access**
- **Persistent application crashes and loading failures render the digital edition unusable for many**

### Top Requests (What Users Want)
- **Simplified self-service subscription management to allow users to cancel without calling support**

<!-- /section:sentiment -->
<!-- section:swot -->