---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Player FM — Podcast App"
bundle_id: "fm.player.ios"
parent_report: "https://marlvel.ai/api/llm/apps/news/player-fm-podcast-app"
canonical_url: "https://marlvel.ai/apps/player-fm-podcast-app#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Player FM — Podcast App User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 4,634 reviews) {#user-sentiment}
- **Overall Rating:** 4.74/5
- **Platform Split:** iOS 4.7/5 (4,634 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.74/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Podcast Organization & Features** | *Evidence:* "This app allowed me to categorize my extreme number of podcasts in the most efficient way that I have found."

### Top Complaints (Impact Areas)
- **App Stability and Crashes** | *Evidence:* "Can’t seem to play for 5 minutes without it crashing."
- **Poor Customer Support** | *Evidence:* "I tried to get help for my issues but they ghosted me after I sent my logs."

<!-- /section:sentiment -->
<!-- section:swot -->