---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Times Record News"
bundle_id: "com.gannett.news.local.timesrecordnews"
parent_report: "https://marlvel.ai/api/llm/apps/news/times-record-news"
canonical_url: "https://marlvel.ai/apps/times-record-news#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Times Record News User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 58 of 58 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4/5
- **Platform Split:** iOS 4.4/5 (318 ratings) | Android 2.8/5 (95 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Responsive design and fresh news delivery provide a reliable daily information source for local readers**

### Top Complaints (Impact Areas)
- **Frequent application crashes and loading failures prevent users from accessing articles and the digital newspaper**
- **Subscription authentication errors prevent paid users from accessing content despite active account status**

### Top Requests (What Users Want)
- **Improved obituary section management including a simplified list view and timely daily updates**

<!-- /section:sentiment -->
<!-- section:swot -->