---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Amazon Photos: Photo & Video"
bundle_id: "com.amazon.CloudDrivePhotos"
parent_report: "https://marlvel.ai/api/llm/apps/photo-video/com-amazon-clouddrivephotos"
canonical_url: "https://marlvel.ai/apps/com-amazon-clouddrivephotos#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Amazon Photos: Photo & Video User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (High Confidence: 100 of 290 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.72/5
- **Platform Split:** iOS 4.8/5 (219.1K ratings) | Android 4.7/5 (1.1M ratings)
- **Overall Sentiment:** Thrilled

### Top Praises
- **Unlimited photo storage provided with Prime membership drives significant user satisfaction and retention**

### Top Complaints (Impact Areas)
- **Limited video storage capacity creates friction for users who rely on the app for full media backups**

### Top Requests (What Users Want)
- **Advanced media management tools are needed to identify and remove duplicate or low-quality images**

<!-- /section:sentiment -->
<!-- section:swot -->