--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "AT&T Personal Cloud" bundle_id: "com.att.personalcloud" parent_report: "https://marlvel.ai/api/llm/apps/productivity/at-t-personal-cloud" canonical_url: "https://marlvel.ai/apps/at-t-personal-cloud#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — AT&T Personal Cloud User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 49 of 49 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.07/5 - **Platform Split:** iOS 4.6/5 (2.5K ratings) | Android 4.0/5 (18.5K ratings) - **Overall Sentiment:** Upset - **Note:** The 4.07/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Reliable photo backup functionality provides peace of mind for long-term storage needs** ### Top Complaints (Impact Areas) - **Persistent login failures and authentication loops prevent users from accessing their cloud storage** - **Data loss incidents following app usage or account management errors cause significant user frustration** - **Broken navigation and interface bugs force users into endless app store redirect loops** ### Top Requests (What Users Want) - **Improved chronological sorting for uploaded photos to maintain organization of personal media libraries**