---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Proton Mail - Encrypted Email"
bundle_id: "ch.protonmail.protonmail"
parent_report: "https://marlvel.ai/api/llm/apps/productivity/ch-protonmail-protonmail"
canonical_url: "https://marlvel.ai/apps/ch-protonmail-protonmail#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Proton Mail - Encrypted Email User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 41,281 reviews) {#user-sentiment}
- **Overall Rating:** 4.74/5
- **Platform Split:** iOS 4.7/5 (41,281 ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Privacy and Security** | *Evidence:* "Absolutely love it. Private like no other!"

### Top Complaints (Impact Areas)
- **Syncing and Performance Issues** | *Evidence:* "It doesn’t sync and show updated emails. It shows emails I’ve deleted on my laptop."