---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "HP"
bundle_id: "com.hp.printer.control"
parent_report: "https://marlvel.ai/api/llm/apps/productivity/com-hp-printer-control"
canonical_url: "https://marlvel.ai/apps/com-hp-printer-control#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — HP User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 4.9M reviews) {#user-sentiment}
- **Overall Rating:** 4.63/5
- **Platform Split:** iOS 4.7/5 (4.1M ratings) | Android 4.1/5 (890.2K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.63/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Mobile Convenience** | *Evidence:* "Really like the scan from phone feature."

### Top Complaints (Impact Areas)
- **App Stability and Loading** | *Evidence:* "app will no longer open just loading symbol"
- **Connectivity Failures** | *Evidence:* "printer itself always says printer not found"
- **Subscription and Account Barriers** | *Evidence:* "an account requirement for printing is insane"

<!-- /section:sentiment -->
<!-- section:swot -->