---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Microsoft 365 Copilot"
bundle_id: "com.microsoft.officemobile"
parent_report: "https://marlvel.ai/api/llm/apps/productivity/com-microsoft-officemobile"
canonical_url: "https://marlvel.ai/apps/com-microsoft-officemobile#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Microsoft 365 Copilot User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 107 of 257 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.55/5
- **Platform Split:** iOS 4.7/5 (1.3M ratings) | Android 4.5/5 (8.9M ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.55/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **AI-powered assistance provides accurate and helpful information for professional project development tasks**

### Top Complaints (Impact Areas)
- **Forced AI integration prevents users from opening and editing documents within the application**

### Top Requests (What Users Want)
- **Rollback to previous functionality that allowed direct editing of office documents**

<!-- /section:sentiment -->
<!-- section:swot -->