--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "My Optimum" bundle_id: "com.optimum.cma" parent_report: "https://marlvel.ai/api/llm/apps/productivity/com-optimum-cma" canonical_url: "https://marlvel.ai/apps/com-optimum-cma#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — My Optimum User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 60 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.32/5 - **Platform Split:** iOS 4.3/5 (73.2K ratings) | Android 4.2/5 (12.6K ratings) - **Overall Sentiment:** Upset - **Note:** The 4.32/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Basic account management features like payment updates function correctly for some users** ### Top Complaints (Impact Areas) - **Persistent internet outages and connection instability disrupt daily work and home usage** - **Opaque billing practices and unexpected price increases frustrate long-term loyal customers** - **Ineffective customer support channels fail to resolve technical issues or billing disputes** ### Top Requests (What Users Want) - **Transparent pricing and loyalty discounts for long-standing customers on fixed incomes** - **Enhanced network security controls to prevent unauthorized access by neighbors**