---
title: "Gorgias Helpdesk — App Overview"
url: https://marlvel.ai/intel-report/productivity/gorgias-helpdesk
category: Productivity
developer: Gorgias Inc.
platforms: ios
rating: 1.6 (75 ratings)
pricing: free
report_level: overview
generated: 2026-05-11
last_verified: "2026-05-11T08:03:00.930Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** While the app offers robust multi-channel support features, persistent bugs related to text input and login stability currently hinder its usability.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Productivity |
| Rating | 1.6 ★ (75) |
| Pricing | free |
| Platforms | iOS |
| Latest Version (iOS) | 1.12 |
| Developer | Gorgias Inc. |

<!-- SECTION: Summary -->
## What is Gorgias Helpdesk?

Gorgias Helpdesk is a mobile support platform designed for Ecommerce teams to manage customer inquiries across email, live chat, phone, and social media. It integrates CRM data and order history directly into the ticket view to streamline support workflows. Despite its feature set, users report significant technical instability regarding text input and authentication.

<!-- SECTION: Key Features -->
## Key Features

- **Unified Helpdesk**: Consolidates conversations from email, live chat, phone, Facebook, and Instagram into a single mobile interface.
- **CRM Integration**: Displays customer support details and order history alongside active tickets for faster resolution.
- **Macros and Templates**: Allows agents to use pre-made templates and variables like order status or shipping dates to automate responses.

<!-- SECTION: Target Audience -->
## Who is it for?

Ecommerce customer support teams requiring mobile access to their helpdesk operations.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/gorgias-helpdesk/id1397660619?uo=4)
- [Full Intelligence Report](https://marlvel.ai/intel-report/productivity/gorgias-helpdesk)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/productivity/gorgias-helpdesk).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*