---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "HP: Print and Support"
bundle_id: "com.hp.SmartMac"
parent_report: "https://marlvel.ai/api/llm/apps/productivity/hp-print-and-support"
canonical_url: "https://marlvel.ai/apps/hp-print-and-support#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — HP: Print and Support User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 100 of 148 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.1/5
- **Platform Split:** Android 4.1/5 (892.9K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.1/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Initial setup process provides a quick and easy experience for new printer owners**

### Top Complaints (Impact Areas)
- **Application fails to load or displays a blank screen following the latest update**
- **Mandatory account creation creates unnecessary friction for basic printing and scanning tasks**

### Top Requests (What Users Want)
- **Offline or local-only scanning functionality to remove the requirement for an active account**

<!-- /section:sentiment -->
<!-- section:swot -->