---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "HP Print Service Plugin"
bundle_id: "com.hp.android.printservice"
parent_report: "https://marlvel.ai/api/llm/apps/productivity/hp-print-service-plugin"
canonical_url: "https://marlvel.ai/apps/hp-print-service-plugin#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — HP Print Service Plugin User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 120 of 1.4K reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.48/5
- **Platform Split:** iOS 4.7/5 (4.1M ratings) | Android 4.1/5 (3M ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.48/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Mobile printing convenience allows users to bypass laptop dependency for quick document tasks**

### Top Complaints (Impact Areas)
- **Post-update application instability causes white screens and launch failures on mobile devices**

### Top Requests (What Users Want)
- **Restoration of local scanning functionality removed from the mobile interface in recent updates**

<!-- /section:sentiment -->
<!-- section:swot -->