---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Meu INSS - Central de Serviços"
bundle_id: "br.gov.dataprev.meuinss"
parent_report: "https://marlvel.ai/api/llm/apps/productivity/meu-inss-central-de-servicos"
canonical_url: "https://marlvel.ai/apps/meu-inss-central-de-servicos#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Meu INSS - Central de Serviços User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Low Confidence: 62 of 109 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.79/5
- **Platform Split:** iOS 4.8/5 (11.7K ratings) | Android 4.8/5 (4.3M ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.79/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **The mobile application provides convenient access to essential social security information for retired citizens**

### Top Complaints (Impact Areas)
- **Facial recognition authentication fails repeatedly during the life proof verification process for many users**

### Top Requests (What Users Want)
- **International users request support for foreign phone numbers to facilitate registration and account access**

<!-- /section:sentiment -->
<!-- section:swot -->