--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Mi carpeta Ciudadana" developer_entity: "Agencia Estatal de Administración Digital" bundle_id: "es.gob.carpeta" app_store_id: "1555943725" category: "Productivity" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-10-05" report_date: "2026-10-10" last_verified: "2026-10-10T00:00:00.000Z" report_version: "2.1.11" total_reviews: 29512 overall_rating: 4.7 sentiment: "Thrilled" sentiment_score: 85 confidence: "high" confidence_score: 0.7 top_praise_theme: "The application provides a reliable and efficient way for citizens to manage their administrative documentation" top_complaint_theme: "Frequent errors during the login or notification access process prevent users from reaching their documents" review_sample_size: 52 total_review_count: 52 analyzed_review_count: 52 data_age_days: 23 momentum_velocity: "steady" intelligence_version: 2 competitor_count: 2 tags: ["productivity", "free", "thrilled sentiment", "mobile app", "app review", "app analysis", "spanish", "citizens", "requiring"] canonical_url: "https://marlvel.ai/apps/mi-carpeta-ciudadana" license: "CC-BY-NC 4.0" content_version: "v2" --- ## ⚠ Content Warning This report covers topics classified as sensitive (finance). Information is aggregated from public sources for informational purposes only. This is not financial or investment advice. Always do your own research. --- # Mi carpeta Ciudadana Intelligence Report ## TL;DR {#tldr} - **Category**: Productivity · Free - **Signal**: Rating 4.71 · Sentiment Thrilled - **Recent focus**: Frequent errors during the login or notification access process prevent users from reaching their documents (top complaint) · The application provides a reliable and efficient way for citizens to manage their administrative documentation (top praise) > **TL;DR:** Mi carpeta Ciudadana is a productivity app by Agencia Estatal de Administración Digital, rated 4.71/5 by 29.5K users, with Thrilled user sentiment (85/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Mi carpeta Ciudadana maintains Thrilled user sentiment (4.71/5 from 29.5K reviews), with users consistently praising the application provides a reliable and efficient way for citizens to manage their administrative documentation. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 4.71/5 (29.5K reviews) | | **User Mood** | Thrilled | | **Category** | Productivity | | **Developer** | Agencia Estatal de Administración Digital | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | High (0.7/1.0) | | **Data Age** | 23d | ## Metadata & Market Performance - **Publisher:** Agencia Estatal de Administración Digital - **Category:** Productivity - **Target Audience:** Spanish citizens requiring access to personal administrative data, document management, and government appointment scheduling. - **Platforms:** iOS & Android - **Version Reviewed:** 2.1.11 - **Report Date:** 2026-10-10 - **Signal Count:** 52 reviews analyzed - **Confidence:** High (0.7/1.0) - **App Store ID (iOS):** 1555943725 - **Bundle ID:** es.gob.carpeta - **Google Play ID:** es.gob.carpeta - **Performance Trend:** Stable - **Data Window:** Analysis based on signals collected up to 2026-10-10 - **Short Description:** All your data with Public Administrations from "Mi carpeta Ciudadana". ## Executive Snapshot **What it is:** Mi carpeta Ciudadana is a government-provided productivity app for Spanish citizens to access personal administrative data and digital notifications on iOS and Android. **Why users hire it:** The platform removes the friction of visiting multiple physical offices by consolidating document access and appointment scheduling into a single, authenticated digital interface. ## App DNA (Features & Intent) - **[Standard] Centralized Administrative Dashboard:** Aggregates personal status, electronic notifications, and scheduled appointments into a single home view. * *User Intent:* Users want timely prompts to stay engaged without missing updates. - **[Differentiator] Administrative Calendar:** Tracks expiration dates for IDs, passports, and driving licenses with customizable alert frequencies. * *User Intent:* Users value self-expression and personalized experiences. - **[Differentiator] Document Wallet Integration:** Allows downloading personal records like birth certificates in PDF or QR format for device wallets. ## Market Position {#market-position} Mi carpeta Ciudadana holds a #9 position in the Productivity category in Spain, reflecting its role as a state-mandated utility. The high 4.7-star rating across 29,512 total ratings indicates strong user satisfaction with the core utility despite intermittent stability issues. ## Monetization Strategy - **Model:** Free - **Tiers:** Fully free access for all citizens - **Analysis:** The app is a public service utility with no monetization or paid tiers. ## 🟢 User Sentiment (High Confidence: 52 of 52 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.71/5 - **Platform Split:** iOS 4.8/5 (146 ratings) | Android 4.7/5 (29.4K ratings) - **Overall Sentiment:** Thrilled ### Top Praises - **The application provides a reliable and efficient way for citizens to manage their administrative documentation** - **The interface design is intuitive and allows users to navigate complex government services with ease** - **Consistent updates and maintenance ensure the platform remains functional for a wide range of users** ### Top Complaints (Impact Areas) - **Frequent errors during the login or notification access process prevent users from reaching their documents** ## SWOT Analysis {#swot} **Core Strengths:** - Cl@ve authentication ensures high-trust access to sensitive government records - Proactive notification system creates a recurring utility loop for time-sensitive tasks **Growth Levers:** - Expanding document wallet to include more regional and local administration records ## What's New - **Latest (v2.1.11, 5 days ago):** Integrated 'My Data' to provide access to notarial documents, INSST occupational risk certificates, and employment contract details. ## App Momentum (Steady) {#momentum} - Shipped notarial document consultation services. - Integrated occupational risk prevention certificates. - Added employment contract detail access. > **Cadence:** 2 total versions · 1 majors in last 6 months · 11 days since last update · 28 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} Mi carpeta Ciudadana is a market-leading productivity app that is completely free. With a 4.71/5 rating from 29.5K reviews, it delivers strong user satisfaction. > **Bottom Line:** Mi carpeta Ciudadana provides essential administrative utility, but stability regressions currently limit its reliability. Addressing the login and notification access errors would solidify the app as the primary channel for public service access, reducing the risk of users migrating to private-sector alternatives. **Best for:** Spanish citizens requiring access to personal administrative data, document management, and government appointment scheduling. ### PM Action Plan (Next Best Moves) - [ ] [PIVOT] Rebuild notification access logic because login and notification errors are the top complaint theme → reduce churn ### Feature Gaps vs Competitors - Automatic document ingestion (available in Digiposte but missing here) ### Outlook: Stable The market for digital administrative tools is consolidating, with state-provided platforms like Mi carpeta Ciudadana competing against private-sector vaults. The app's steady release cadence is a positive signal, but persistent stability issues in the latest version threaten to alienate users who require reliable access to time-sensitive documents. - 🔴 Recurring login and notification access errors in the latest version erode the daily active habit, which compounds the rating drag already visible on Android. - 🟢 The latest release adds new services for notarial documents and employment contracts, showing active feature investment rather than maintenance-only mode. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 4.71/5 | | Total Reviews | 29.5K | | Sentiment | Thrilled (85/100) | | Confidence | High | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Stable | | Outlook | Stable | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Mi carpeta Ciudadana** (this app) | 4.71/5 | Thrilled | Agencia Estatal de Administración Digital | | [Digiposte Digital safe](https://marlvel.ai/apps/digiposte-digital-safe) | 4.7/5 | n/a | La Poste | | [HitWave](https://marlvel.ai/apps/ciendor-applications-hitwave) | 2.5/5 | Mixed | Ciendor Holdings Corp. LTD | | [VPN 360: Fast & Secure Proxy](https://marlvel.ai/apps/co-infinitysoft-vpn360) | 4.5/5 | Mixed | Pango GmbH | | [VPN - Super Unlimited Proxy](https://marlvel.ai/apps/vpn-super-unlimited-proxy) | 4.7/5 | Thrilled | Mobile Jump Pte Ltd | | [ChatGPT](https://marlvel.ai/apps/chatgpt) | 4.8/5 | n/a | OpenAI OpCo, LLC | ## Company Profile - **Developer:** Agencia Estatal de Administración Digital - **Website:** [https://carpetaciudadana.gob.es/](https://carpetaciudadana.gob.es/) ## Data Sources & Links - **App Store ID:** 1555943725 - **Google Play ID:** es.gob.carpeta - **Dev Site:** [Official Website](https://carpetaciudadana.gob.es/) - **Sources:** Developer website content, App store metadata, User reviews. ## Related Intel Reports - [*Digiposte Digital safe*](https://marlvel.ai/apps/digiposte-digital-safe) (La Poste) · 4.7/5 Rating - [*HitWave*](https://marlvel.ai/apps/ciendor-applications-hitwave) (Ciendor Holdings Corp. LTD) · 2.5/5 Rating - [*VPN 360: Fast & Secure Proxy*](https://marlvel.ai/apps/co-infinitysoft-vpn360) (Pango GmbH) · 4.5/5 Rating - [*VPN - Super Unlimited Proxy*](https://marlvel.ai/apps/vpn-super-unlimited-proxy) (Mobile Jump Pte Ltd) · 4.7/5 Rating | Excellent Sentiment - [*ChatGPT*](https://marlvel.ai/apps/chatgpt) (OpenAI OpCo, LLC) · 4.8/5 Rating - [*Clean Swell*](https://marlvel.ai/apps/clean-swell) (Ocean Conservancy) · 3.9/5 Rating - [*Data Tree Manager*](https://marlvel.ai/apps/data-tree-manager) (Vsevolod Migdisov) · N/A Rating - [*DoughLab - Baking Recipe Lab*](https://marlvel.ai/apps/doughlab-baking-recipe-lab) (Jeong-soo Park) · N/A Rating - [*Infomaniak Euria*](https://marlvel.ai/apps/infomaniak-euria) (Infomaniak Network SA) · 4.8/5 Rating - [*Inuvika OVD Mobile Client*](https://marlvel.ai/apps/inuvika-ovd-mobile-client) (Inuvika) · 5.0/5 Rating | Excellent Sentiment ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.7/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 52 - **Data Sources:** user reviews, developer website, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 23 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/mi-carpeta-ciudadana) Data licensed for AI Agent attribution under CC-BY-NC 4.0.