---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Microsoft 365 Admin"
bundle_id: "com.microsoft.o365shdmobileapp"
parent_report: "https://marlvel.ai/api/llm/apps/productivity/microsoft-365-admin"
canonical_url: "https://marlvel.ai/apps/microsoft-365-admin#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Microsoft 365 Admin User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 35,651 reviews) {#user-sentiment}
- **Overall Rating:** 4.21/5
- **Platform Split:** iOS 4.7/5 (5,821 ratings) | Android 4.1/5 (29,830 ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Convenience and Portability** | *Evidence:* "Saves a lot of trips back to my office to get my PC for simple requests"
- **Ease of Use** | *Evidence:* "All important user management functions are just 1-2 clicks away"

### Top Complaints (Impact Areas)
- **App Stability and Freezing** | *Evidence:* "The app doesn’t load half the time and when it does it freezes"
- **Performance and Sluggishness** | *Evidence:* "Navigating between screens is excruciatingly slow"
- **Login and Authentication Issues** | *Evidence:* "Input account email of a business tenant and it does nothing but spin forever"