---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Najm | نجم"
bundle_id: "com.najm.najm"
parent_report: "https://marlvel.ai/api/llm/apps/productivity/najm"
canonical_url: "https://marlvel.ai/apps/najm#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Najm | نجم User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 49 of 49 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.77/5
- **Platform Split:** iOS 2.8/5 (370 ratings) | Android 2.8/5 (15.1K ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Immediate and responsive support from field staff during accident reporting**

### Top Complaints (Impact Areas)
- **Frequent application crashes and login failures prevent critical accident reporting**
- **Complex and opaque accident evaluation processes frustrate users seeking fair outcomes**

### Top Requests (What Users Want)
- **Emergency reporting functionality that operates independently of cellular data or account status**

<!-- /section:sentiment -->
<!-- section:swot -->