--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "OnSolve" developer_entity: "OnSolve" bundle_id: "com.onsolve.alerting" app_store_id: "1487868963" category: "Productivity" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-04-20" report_date: "2026-06-14" last_verified: "2026-06-14T07:50:27.963Z" report_version: "10.78.0" total_reviews: 55 overall_rating: 2.32 sentiment: "Upset" sentiment_score: 10 confidence: "low" confidence_score: 0.7 top_praise_theme: "Positive user sentiment expressed through simple appreciation for the application functionality" top_complaint_theme: "Critical application instability including frequent crashes and blank white screens during use" top_request_theme: "Improved notification management and schedule visibility for professional incident response" review_sample_size: 21 total_review_count: 21 analyzed_review_count: 21 data_age_days: 18 momentum_velocity: "maintenance" intelligence_version: 4 nemesis: "AlertMedia" competitor_count: 5 tags: ["productivity", "free", "upset sentiment", "mobile app", "app review", "app analysis", "employees,", "partners,", "stakeholders"] canonical_url: "https://marlvel.ai/intel-report/productivity/onsolve" license: "CC-BY-NC 4.0" content_version: "v2" --- # OnSolve App Audit ## TL;DR {#tldr} - **Category**: Productivity · Free - **Signal**: Rating 2.32 · Sentiment Upset - **Recent focus**: Critical application instability including frequent crashes and blank white screens during use (top complaint) · Positive user sentiment expressed through simple appreciation for the application functionality (top praise) · Improved notification management and schedule visibility for professional incident response (top request) > **TL;DR:** OnSolve is a productivity app by OnSolve, rated 2.32/5 by 55 users, with Upset user sentiment (10/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** — Independent analysis. US Market. No publisher influence. > **Key Insight:** OnSolve faces Upset user sentiment (2.32/5 from 55 reviews), with critical application instability including frequent crashes and blank white screens during use as the primary user concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 2.32/5 (55 reviews) | | **User Mood** | Upset | | **Category** | Productivity | | **Developer** | OnSolve | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | Low (0.7/1.0) | | **Data Age** | 0d | ## Metadata & Market Performance - **Publisher:** OnSolve - **Category:** Productivity - **Target Audience:** Employees, partners, and stakeholders of government agencies and enterprises that utilize Crisis24 for risk management and emergency communication. - **Platforms:** iOS & Android - **Version Audited:** 10.78.0 - **Audit Date:** 2026-06-14 - **Signal Count:** 21 reviews analyzed - **Confidence:** Low (0.7/1.0) - **App Store ID (iOS):** 1487868963 - **Bundle ID:** com.onsolve.alerting - **Google Play ID:** com.onsolve.alerting - **Performance Trend:** Declining - **Data Window:** Analysis based on signals collected up to 2026-06-14 ## Executive Snapshot **What it is:** OnSolve is a critical communication and mass notification app for enterprise and government stakeholders on iOS and Android. **Why users hire it:** Users hire the app to receive time-sensitive emergency alerts and operational updates, ensuring workforce safety and business continuity during incidents. ## App DNA (Features & Intent) - **[Differentiator] Mass Notification System:** Multi-channel alert delivery for emergencies and operational updates to stakeholders * *User Intent:* Users want timely prompts to stay engaged without missing updates. - **[Differentiator] Location-Specific Alerting:** Targeted push notifications based on geographic data for incident response * *User Intent:* Users want timely prompts to stay engaged without missing updates. - **[Standard] Automated Workflow Triggers:** Pre-configured communication sequences for IT outages and security incidents * *User Intent:* Users prioritize data protection and trust in the platform. - **[Basic] Push Notification Delivery:** Direct mobile delivery of critical updates to employees and partners * *User Intent:* Users want timely prompts to stay engaged without missing updates. ## Market Position {#market-position} OnSolve maintains a niche enterprise utility position, but its 1.97★ rating trails the stability of professional incident management tools, signaling that the current mobile experience is failing to meet enterprise-grade reliability requirements. ## Monetization Strategy - **Model:** Free - **Tiers:** Free download for authorized organizational users - **Analysis:** The app functions as a free-to-download utility for existing enterprise clients of the Crisis24 platform. ## 🔴 User Sentiment (Low Confidence: 21 of 21 reviews analyzed) {#user-sentiment} - **Overall Rating:** 2.32/5 - **Platform Split:** iOS 2.0/5 (31 ratings) | Android 2.8/5 (24 ratings) - **Overall Sentiment:** Upset ### Top Praises - **Positive user sentiment expressed through simple appreciation for the application functionality** ### Top Complaints (Impact Areas) - **Critical application instability including frequent crashes and blank white screens during use** - **Unreliable notification delivery prevents users from receiving time-sensitive emergency alerts** - **Authentication and verification failures block user access to the workspace** ### Top Requests (What Users Want) - **Improved notification management and schedule visibility for professional incident response** ## SWOT Analysis {#swot} **Core Strengths:** - Enterprise-grade risk management contracts provide a stable B2B revenue base. **Critical Frictions:** - 1.97★ rating on iOS indicates severe platform instability. - Authentication failures block core workspace access. **Growth Levers:** - Build native threat intelligence overlays to provide context for urgent alerts. **Market Threats:** - AlertMedia's 7-update cadence in six months outpaces OnSolve's maintenance-mode release cycle. ## Recent Changes (v3 → v4) {#recent-changes} The platform's competitive standing has declined due to severe authentication and stability issues, coupled with a failure to evolve beyond broadcast-only messaging. **Overall trend**: Declining **Compared at**: 2026-06-14 ### High-impact changes - **[Declined] Rating and Sentiment Downgrade** (sentiment) — Average rating fell from 2.37 to 1.97, with overall sentiment classification shifting from negative to terrible. - **[Added] Critical Stability Complaints** (sentiment) — New reports of application crashes, blank white screens, and inactive verification buttons indicate severe platform instability. - **[Shifted] Broadcast-Only Vulnerability** (positioning) — Positioning moved from general stability concerns to a specific critique of the platform's lack of two-way incident management capabilities. ### Medium-impact changes - **[Added] Escalation Policy Gap** (features) — Added 'Advanced on-call escalation policies' to feature gaps, noting a deficiency compared to PagerDuty. - **[Added] Authentication Failure Weakness** (swot) — Added 'Authentication failures block core workspace access' as a specific weakness in the SWOT analysis. ## Rivals Landscape {#rivals} > Competitive positioning identified by AI analysis of app features, category, and market signals. ### OnSolve vs AlertMedia — Head to Head - **[AlertMedia](https://marlvel.ai/intel-report/business/alertmedia)** by Alert Media: AlertMedia remains the primary enterprise-grade competitor for critical event management and two-way safety communication. - **Key differences:** - Provides a dedicated two-way communication interface for real-time employee status reporting during emergencies. - Integrates native threat intelligence feeds directly into the notification workflow to provide context for urgent alerts. - Maintains a consistent release cadence, shipping 7 updates in the last six months to ensure platform stability. - **Where OnSolve wins:** - ✅ Specialized focus on high-volume, critical-only mass notification infrastructure - ✅ Legacy integration depth with specialized enterprise safety hardware - **Where AlertMedia wins:** - ❌ Native threat intelligence integration provides immediate context to alerts, reducing user panic - ❌ Superior two-way communication UX allows for rapid 'safe/not safe' polling during active incidents - **Verdict:** OnSolve must pivot from a broadcast-only notification tool to a two-way incident management platform. Prioritize building native threat intelligence overlays to match AlertMedia's contextual alerting capabilities. ### Contenders (Strong Challengers) - **[PagerDuty](https://marlvel.ai/intel-report/utilities/pagerduty)** by PagerDuty Inc.: PagerDuty serves as a high-stakes alerting alternative, focusing on complex incident routing and DevOps integration. - Advanced on-call scheduling and escalation policies allow for complex routing that OnSolve's basic notification system lacks. - Extensive integration ecosystem with DevOps tools enables automated incident triggering based on real-time system performance data. ### Peers (What They Do Better) - **[GroupMe](https://marlvel.ai/intel-report/social-networking/groupme)** by Skype Communications S.a.r.l: Adjacent social networking tool often used for informal, rapid group communication in scenarios where formal enterprise alerting is not required. - SMS-based fallback ensures message delivery even when users lack data connectivity or have the application closed. - Simplified group management allows for rapid ad-hoc communication without the administrative overhead of enterprise-grade notification systems. - **[Microsoft Teams](https://marlvel.ai/intel-report/business/microsoft-teams)** by Microsoft Corporation: Adjacent enterprise communication suite that leverages deep Microsoft 365 integration to capture internal notification workflows. - Bundled availability within the Microsoft 365 enterprise license creates a massive barrier to entry for standalone notification competitors. - Unified presence and status indicators allow for more nuanced communication routing than standard push-notification-only platforms. - **[Slack](https://marlvel.ai/intel-report/business/com-tinyspeck-chatlyio)** by Slack Technologies, Inc.: Adjacent communication platform that often replaces dedicated alerting apps for routine business notifications and team coordination. - Deep integration with thousands of third-party business applications creates a centralized hub that makes standalone alerting apps feel redundant. - Threaded messaging and channel-based organization provide a more collaborative environment for incident management than simple broadcast alerts. ## What's New - **Latest (v10.78.0, 4 weeks ago):** Updated app iconography. ## App Momentum (Maintenance) {#momentum} - Updated iconography across mobile interface. - Ships stability-focused updates. > **Cadence:** 2 total versions · 0 majors in last 6 months · 24 days since last update · 5 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} OnSolve is a challenged productivity app that is completely free. With a 2.32/5 rating from 55 reviews, it faces significant user friction. > **Bottom Line:** OnSolve holds a captive enterprise audience through Crisis24 contracts but risks churn as users encounter persistent instability, so the team must prioritize core reliability over feature expansion to defend the B2B base. **Best for:** Employees, partners, and stakeholders of government agencies and enterprises that utilize Crisis24 for risk management and emergency communication. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] [HIGH IMPACT] Rebuild authentication flow because verification buttons remain inactive after code entry → restore workspace access — *Authentication failures are a top-reported complaint blocking core app utility.* _(trade-off: deprioritize Pause the iconography update project — access is a higher-severity churn risk than visual polish.)_ - [ ] [MAINTAIN] [HIGH IMPACT] Audit notification delivery pipeline because users report alerts fail during critical tests → improve reliability — *Unreliable notification delivery undermines the app's primary value proposition as an emergency tool.* _(trade-off: deprioritize Defer the on-call schedule visibility feature — reliability is the prerequisite for professional trust.)_ ### Feature Gaps vs Competitors - Two-way status reporting (available in AlertMedia but missing here) - Native threat intelligence feeds (available in AlertMedia but missing here) - Advanced on-call escalation policies (available in PagerDuty but missing here) ### Outlook: Declining Critical communication markets are consolidating around platforms that offer two-way incident management, leaving broadcast-only tools like OnSolve exposed to competitive displacement. The current reliance on maintenance-mode updates will erode the enterprise base as clients prioritize reliability and context-rich alerting over simple notification delivery. - 🔴 Persistent authentication and notification failures in the latest release erode user trust, which compounds the rating drag already visible on Android. - 🔴 The lack of two-way communication features allows competitors like AlertMedia to capture more incident-response market share, accelerating churn pressure on enterprise contracts. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 2.32/5 | | Total Reviews | 55 | | Sentiment | Upset (10/100) | | Confidence | Low | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 4 analyzed | | Trend | Declining | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **OnSolve** (this app) | 2.32/5 | Upset | OnSolve | | [Slack](https://marlvel.ai/intel-report/business/com-tinyspeck-chatlyio) | 4.6/5 | Mixed | Slack Technologies, Inc. | | [Microsoft Teams](https://marlvel.ai/intel-report/business/microsoft-teams) | 4.8/5 | N/A | Microsoft Corporation | | [GroupMe](https://marlvel.ai/intel-report/social-networking/groupme) | 4.7/5 | Excited | Skype Communications S.a.r.l | | [PagerDuty](https://marlvel.ai/intel-report/utilities/pagerduty) | 4.8/5 | N/A | PagerDuty Inc. | | [AlertMedia](https://marlvel.ai/intel-report/business/alertmedia) | 4.5/5 | N/A | Alert Media | ## Company Profile - **Developer:** OnSolve - **Website:** [https://www.onsolve.com/](https://www.onsolve.com/) - **Social:** [Facebook](https://www.facebook.com/GardaWorldCrisis24) · [X/Twitter](https://twitter.com/GardaWorldC24) · [YouTube](https://www.youtube.com/@crisis24-gw) · [LinkedIn](https://www.linkedin.com/company/crisis24) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/onsolve/id1487868963?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.onsolve.alerting&hl=en&gl=us) - **Dev Site:** [Official Website](https://www.onsolve.com/) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*Slack*](https://marlvel.ai/intel-report/business/com-tinyspeck-chatlyio) (Slack Technologies, Inc.) — 4.6/5 Rating | Mixed Sentiment - [*Microsoft Teams*](https://marlvel.ai/intel-report/business/microsoft-teams) (Microsoft Corporation) — 4.8/5 Rating | N/A Sentiment - [*GroupMe*](https://marlvel.ai/intel-report/social-networking/groupme) (Skype Communications S.a.r.l) — 4.7/5 Rating | Positive Sentiment - [*PagerDuty*](https://marlvel.ai/intel-report/utilities/pagerduty) (PagerDuty Inc.) — 4.8/5 Rating | N/A Sentiment - [*AlertMedia*](https://marlvel.ai/intel-report/business/alertmedia) (Alert Media) — 4.5/5 Rating | N/A Sentiment - [*Mitsu: AI Life Coach*](https://marlvel.ai/intel-report/productivity/mitsu-ai-life-coach) (C2 Insights) — N/A Rating | N/A Sentiment - [*ChatGPT*](https://marlvel.ai/intel-report/productivity/chatgpt) (OpenAI OpCo, LLC) — 4.8/5 Rating | Mixed Sentiment - [*Pattrn - Discipline Tracker*](https://marlvel.ai/intel-report/productivity/pattrn-discipline-tracker) (Pedro Schott) — 4.8/5 Rating | N/A Sentiment - [*Whats In The Box*](https://marlvel.ai/intel-report/productivity/com-asp-whatsinthebox) (Arron Penfold) — N/A Rating | N/A Sentiment - [*Xmind - Mind Map & Brainstorm*](https://marlvel.ai/intel-report/productivity/xmind-mind-map-brainstorm) (Xmind Ltd.) — 4.8/5 Rating | N/A Sentiment ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** — Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** — Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** — Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction and evidence quoting. 4. **Competitive Landscape Analysis** — Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** — Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.7/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 21 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 0 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/intel-report/productivity/onsolve) Data licensed for AI Agent attribution under CC-BY-NC 4.0.