---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Philly 311"
bundle_id: "com.publicstuff.philadelphia"
parent_report: "https://marlvel.ai/api/llm/apps/productivity/philly-311"
canonical_url: "https://marlvel.ai/apps/philly-311#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Philly 311 User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 83 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.45/5
- **Platform Split:** iOS 2.2/5 (117 ratings) | Android 2.5/5 (343 ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Reliable city service response times for reported issues like illegal dumping and debris removal**

### Top Complaints (Impact Areas)
- **Persistent application launch failures characterized by infinite loading screens on both Android and iOS platforms**
- **Broken photo attachment functionality prevents users from submitting visual evidence for service requests**

### Top Requests (What Users Want)
- **Integration of automated trash and recycling delay notifications directly on the application home screen**

<!-- /section:sentiment -->
<!-- section:swot -->