--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Samsung Print Service Plugin" developer_entity: "HP Inc." bundle_id: "com.sec.app.samsungprintservice" category: "Productivity" primary_platform: "android" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "Android" app_last_updated: "2026-05-06" report_date: "2026-07-30" last_verified: "2026-07-30T00:00:00.000Z" report_version: "3.12.260420" total_reviews: 468716 overall_rating: 3.7 sentiment: "Frustrated" sentiment_score: 35 confidence: "high" confidence_score: 0.8 top_praise_theme: "Mobile printing functionality provides a convenient way to convert web pages into portable document formats" top_complaint_theme: "Frequent printer connection failures and discovery issues prevent users from completing basic printing tasks reliably" review_sample_size: 76 total_review_count: 76 analyzed_review_count: 76 data_age_days: 17 momentum_velocity: "maintenance" intelligence_version: 4 nemesis: "Canon Print Service" competitor_count: 7 tags: ["productivity", "free", "frustrated sentiment", "mobile app", "app review", "app analysis", "samsung", "galaxy", "users"] canonical_url: "https://marlvel.ai/apps/samsung-print-service-plugin" license: "CC-BY-NC 4.0" content_version: "v2" --- # Samsung Print Service Plugin Intelligence Report ## TL;DR {#tldr} - **Category**: Productivity · Free - **Signal**: Rating 3.69 · Sentiment Frustrated - **Recent focus**: Frequent printer connection failures and discovery issues prevent users from completing basic printing tasks reliably (top complaint) · Mobile printing functionality provides a convenient way to convert web pages into portable document formats (top praise) > **TL;DR:** Samsung Print Service Plugin is a productivity app by HP Inc., rated 3.69/5 by 468.7K users, with Frustrated user sentiment (35/100), available on Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Samsung Print Service Plugin faces Frustrated user sentiment (3.69/5 from 468.7K reviews), with users reporting frequent printer connection failures and discovery issues prevent users from completing basic printing tasks reliably as the primary concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 3.69/5 (468.7K reviews) | | **User Mood** | Frustrated | | **Category** | Productivity | | **Developer** | HP Inc. | | **Pricing** | Free | | **Platforms** | Android | | **Confidence** | High (0.8/1.0) | | **Data Age** | 17d | ## Metadata & Market Performance - **Publisher:** HP Inc. - **Category:** Productivity - **Target Audience:** Samsung Galaxy users and Android owners requiring mobile document and photo printing capabilities. - **Platforms:** Android - **Version Reviewed:** 3.12.260420 - **Report Date:** 2026-07-30 - **Signal Count:** 76 reviews analyzed - **Confidence:** High (0.8/1.0) - **Google Play ID:** com.sec.app.samsungprintservice - **Performance Trend:** Declining - **Data Window:** Analysis based on signals collected up to 2026-07-30 - **Short Description:** Print from your favorite apps to any printer brand. ## Executive Snapshot **What it is:** Samsung Print Service Plugin is a system-level Android utility that enables wireless printing to various printer brands via Mopria technology. **Why users hire it:** It removes the friction of downloading manufacturer-specific tools for everyday document printing, serving as a default utility for Samsung Galaxy users. ## App DNA (Features & Intent) - **[Standard] Mopria-certified Printing:** Enables wireless printing to a wide range of printer brands via the Android Print Framework. - **[Standard] System-level Integration:** Integrates into the Android share menu for apps like Chrome and Gmail. * *User Intent:* Users seek social connection and competitive engagement with peers. - **[Differentiator] Pre-installed Tool:** Comes pre-loaded on Samsung Galaxy devices, removing the need for manual installation. ## Market Position {#market-position} The app maintains a presence in the Productivity category across multiple regions, including a #196 rank in the UK and #161 in Germany. Its reliance on wireless discovery creates a competitive gap versus hardware-locked plugins that offer more stable, native experiences. ## Monetization Strategy - **Model:** Free - **Tiers:** Free utility - **Analysis:** The app is a free system utility provided by the manufacturer to support hardware usage. ## 🔴 User Sentiment (High Confidence: 76 of 76 reviews analyzed) {#user-sentiment} - **Overall Rating:** 3.69/5 - **Platform Split:** Android 3.7/5 (468.7K ratings) - **Overall Sentiment:** Frustrated ### Top Praises - **Mobile printing functionality provides a convenient way to convert web pages into portable document formats** ### Top Complaints (Impact Areas) - **Frequent printer connection failures and discovery issues prevent users from completing basic printing tasks reliably** ## SWOT Analysis {#swot} **Core Strengths:** - Pre-installed status on Samsung Galaxy devices creates a high-utility default **Growth Levers:** - Adding direct USB printer support would bypass unreliable wireless discovery ## Recent Changes (v3 → v4) {#recent-changes} The app's competitive position has declined as the update cadence slowed to 84 days and negative sentiment solidified into a high-confidence trend of printer discovery failures and system crashes. **Overall trend**: Declining **Compared at**: 2026-07-30 ### High-impact changes - **[Declined] Sentiment confidence increase** (sentiment) - **[Declined] Update cadence slowdown** (features) ### Medium-impact changes - **[] Weakness identification** (swot) ## Rivals Landscape {#rivals} > Competitive positioning identified by AI analysis of app features, category, and market signals. ### Samsung Print Service Plugin vs Canon Print Service - **[Canon Print Service](https://marlvel.ai/apps/canon-print-service)** by Canon Inc.: As the most widely adopted manufacturer-specific print plugin with over 576k ratings, it represents the primary alternative for users seeking native system-level printing integration. - **Key differences:** - Deep-level OS integration provides a seamless native print experience that third-party apps cannot replicate. - Hardware-specific optimization ensures superior color management and finishing options for Canon-branded printer users. - Maintains a consistent, low-friction update cycle that keeps pace with Android OS security and API changes. ### Contenders (Strong Challengers) - **[Brother iPrint&Scan](https://marlvel.ai/apps/brother-iprint-scan-1)** by Brother Industries, LTD.: A long-standing utility that maintains high visibility in the printer utility category through consistent feature updates. - Includes robust document scanning and preview features that allow for pre-print adjustments and cropping. - Supports direct integration with various cloud storage services for printing documents stored in remote locations. - **[Epson Smart Panel](https://marlvel.ai/apps/com-epson-epson-smart)** by Seiko Epson Corporation: High-velocity development with 4 releases in six months signals a shift toward a comprehensive mobile-first printer management suite. - Integrates full printer maintenance and diagnostic tools beyond simple document printing capabilities. - Provides a centralized dashboard for scanning, copying, and cloud-based document management within a single interface. ### Peers (What They Do Better) - **[CamScanner - PDF Scanner App](https://marlvel.ai/apps/com-intsig-camscannerlite)** by INTSIG Information Co., Ltd: Captures the pre-print workflow by digitizing physical documents, effectively acting as a feeder for printing services. - Advanced image processing and OCR capabilities turn physical documents into high-quality digital assets for printing. - Provides sophisticated document organization and sharing features that standard print plugins lack entirely. - **[Microsoft Word](https://marlvel.ai/apps/com-microsoft-office-word)** by Microsoft Corporation: While a productivity suite, its massive user base and integrated print-to-PDF workflows make it an adjacent competitor for document handling. - Offers advanced document formatting and editing tools that precede the final print-ready output stage. - Deep integration with Microsoft 365 cloud services creates a closed-loop document creation and printing workflow. ### New Kids on the Block (What's Innovative) - **[Mobile Scanner App - Scan PDF](https://marlvel.ai/apps/com-glority-everlens)** by Glority Global Group Ltd.: Rapidly emerging in the productivity space with consistent updates aimed at simplifying the document digitization process. - Automated edge detection and perspective correction simplify the creation of print-ready PDF documents from photos. - Optimized for quick-capture scenarios, reducing the time required to move from physical paper to printed output. - **[WeTransfer: Transfer Files](https://marlvel.ai/apps/com-wetransfer-transfer)** by Wetransfer B.V.: High release velocity (17 updates in six months) indicates an aggressive push to dominate mobile file movement. - Focuses on frictionless file transfer between devices, bypassing the need for local printing in many workflows. - Prioritizes a minimalist, high-speed UX that contrasts with the utility-heavy, complex interfaces of traditional print apps. ## What's New - **Latest (v3.12.260420, 2 months ago):** Updated platform support for Android 15 and 16 alongside general stability and security patches. ## App Momentum (Maintenance) {#momentum} - Ships minor stability and security patches. - Updated platform support for Android 16. > **Cadence:** 1 total versions · 0 majors in last 6 months · 84 days since last update ## The "So What?" (Strategic Takeaway) {#so-what} Samsung Print Service Plugin is a productivity app that is completely free. With a 3.69/5 rating from 468.7K reviews, it faces significant user friction. > **Bottom Line:** Prioritizing stability in the printer discovery handshake is essential to stop the current trend of negative sentiment, as the app's utility is currently undermined by its own instability. **Best for:** Samsung Galaxy users and Android owners requiring mobile document and photo printing capabilities. ### PM Action Plan (Next Best Moves) - [ ] [PIVOT] Audit printer discovery handshake because discovery failures are the top complaint → reduce connection drops ### Feature Gaps vs Competitors - Direct USB printer connection (available in competitor utilities but absent here) ### Outlook: Declining The mobile printing market is consolidating around hardware-specific plugins that offer superior stability and finishing controls. Samsung Print Service Plugin remains exposed due to its reliance on generic wireless discovery, which is failing to keep pace with modern Android stability requirements. - 🔴 Persistent printer discovery failures and service crashes in the latest update prevent reliable printing, which directly erodes user trust. - ⚪ The app remains in maintenance mode with no new feature builds, focusing only on security and platform support updates. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 3.69/5 | | Total Reviews | 468.7K | | Sentiment | Frustrated (35/100) | | Confidence | High | | Pricing Model | Free | | Platforms | Android | | Key Features | 3 analyzed | | Trend | Declining | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Samsung Print Service Plugin** (this app) | 3.69/5 | Frustrated | HP Inc. | | [Mobile Scanner App - Scan PDF](https://marlvel.ai/apps/com-glority-everlens) | 4.8/5 | Excited | Glority Global Group Ltd. | | [WeTransfer: Transfer Files](https://marlvel.ai/apps/com-wetransfer-transfer) | 4.8/5 | N/A | Wetransfer B.V. | | [CamScanner - PDF Scanner App](https://marlvel.ai/apps/com-intsig-camscannerlite) | 4.9/5 | Mixed | INTSIG Information Co., Ltd | | [Microsoft Word](https://marlvel.ai/apps/com-microsoft-office-word) | 4.8/5 | Mixed | Microsoft Corporation | | [Epson Smart Panel](https://marlvel.ai/apps/com-epson-epson-smart) | 4.7/5 | Mixed | Seiko Epson Corporation | ## Company Profile - **Developer:** HP Inc. - **Website:** [https://www.samsung.com/us/printer/](https://www.samsung.com/us/printer/) - **Social:** [Instagram](https://www.instagram.com/hp) · [Facebook](https://www.facebook.com/HP) · [X/Twitter](https://twitter.com/HP) · [YouTube](https://www.youtube.com/watch) · [TikTok](https://www.tiktok.com/@hp) · [LinkedIn](https://www.linkedin.com/company/hp) ## Data Sources & Links - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.sec.app.samsungprintservice&hl=en&gl=us) - **Dev Site:** [Official Website](https://www.samsung.com/us/printer/) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*Mobile Scanner App - Scan PDF*](https://marlvel.ai/apps/com-glority-everlens) (Glority Global Group Ltd.) · 4.8/5 Rating | Positive Sentiment - [*WeTransfer: Transfer Files*](https://marlvel.ai/apps/com-wetransfer-transfer) (Wetransfer B.V.) · 4.8/5 Rating - [*CamScanner - PDF Scanner App*](https://marlvel.ai/apps/com-intsig-camscannerlite) (INTSIG Information Co., Ltd) · 4.9/5 Rating - [*Microsoft Word*](https://marlvel.ai/apps/com-microsoft-office-word) (Microsoft Corporation) · 4.8/5 Rating - [*Epson Smart Panel*](https://marlvel.ai/apps/com-epson-epson-smart) (Seiko Epson Corporation) · 4.7/5 Rating - [*Canon Print Service*](https://marlvel.ai/apps/canon-print-service) (Canon Inc.) · 4.8/5 Rating - [*Brother iPrint&Scan*](https://marlvel.ai/apps/brother-iprint-scan-1) (Brother Industries, LTD.) · 3.1/5 Rating - [*Mitsu: AI Life Coach*](https://marlvel.ai/apps/mitsu-ai-life-coach) (C2 Insights) · N/A Rating - [*ChatGPT*](https://marlvel.ai/apps/chatgpt) (OpenAI OpCo, LLC) · 4.8/5 Rating - [*Pattrn - Discipline Tracker*](https://marlvel.ai/apps/pattrn-discipline-tracker) (Pedro Schott) · 4.8/5 Rating | Excellent Sentiment ## Frequently Asked Questions {#faq} ### Is Samsung Print Service Plugin compatible with non-Samsung printers? Yes, the app supports a wide range of printer brands including Brother, Canon, Epson, and HP through Mopria technology. ### Why can't my phone find my printer? Users report frequent printer discovery issues. Ensure your printer is Mopria-certified and on the same network. If discovery fails, the app currently lacks a direct USB connection option to bypass network issues. ### How does this compare to Canon Print Service? Canon Print Service provides hardware-specific optimization and advanced finishing options, whereas Samsung Print Service Plugin focuses on universal compatibility via Mopria. ### Can I uninstall the Samsung Print Service Plugin? No, on Samsung Galaxy devices, this is a pre-installed system tool that cannot be uninstalled or moved to an SD card. ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.8/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 76 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 17 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/samsung-print-service-plugin) Data licensed for AI Agent attribution under CC-BY-NC 4.0.