---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Shopmonkey for Techs 2.0"
bundle_id: "io.shopmonkey.app"
parent_report: "https://marlvel.ai/api/llm/apps/productivity/shopmonkey-for-techs-2-0"
canonical_url: "https://marlvel.ai/apps/shopmonkey-for-techs-2-0#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Shopmonkey for Techs 2.0 User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 41 of 41 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.25/5
- **Platform Split:** iOS 3.4/5 (78 ratings) | Android 3.0/5 (56 ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Tire identification scanning functionality provides efficient data entry for shop technicians during vehicle intake**

### Top Complaints (Impact Areas)
- **Persistent authentication failures prevent users from accessing their registered accounts across multiple mobile devices**
- **Unreliable photo and video upload processes cause data loss during vehicle inspection report creation**

### Top Requests (What Users Want)
- **Customizable filtering options for technician job tracking to improve visibility into weekly and monthly performance**

<!-- /section:sentiment -->
<!-- section:swot -->