--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Wilo-Assistant" developer_entity: "WILO SE" bundle_id: "de.consoft.wilo" app_store_id: "397747214" google_play_id: "wilo.droid" category: "Productivity" primary_platform: "ios" primary_monetization: "Free" offline_capable: true market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-05-12" report_date: "2026-05-13" last_verified: "2026-05-13T00:00:00.000Z" report_version: "26.05-6.8.4" total_reviews: 677 overall_rating: 3 sentiment: "Mixed" sentiment_score: 50 confidence: "medium" confidence_score: 0.6 review_sample_size: 19 data_age_days: 175 momentum_velocity: "active" intelligence_version: 3 competitor_count: 4 tags: ["productivity", "free", "mixed sentiment", "mobile app", "app review", "app analysis", "professional", "installers,", "technicians,"] canonical_url: "https://marlvel.ai/apps/wilo-assistant" license: "CC-BY-NC 4.0" content_version: "v2" --- # Wilo-Assistant Intelligence Report ## TL;DR {#tldr} - **Category**: Productivity · Free - **Signal**: Rating 3 · Sentiment Mixed > **TL;DR:** Wilo-Assistant is a productivity app by WILO SE, rated 3/5 by 677 users, with Mixed user sentiment (50/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** — Independent analysis. US Market. No publisher influence. > **Key Insight:** Wilo-Assistant has Mixed user sentiment with a 3/5 rating from 677 reviews. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 3/5 (677 reviews) | | **User Mood** | Mixed | | **Category** | Productivity | | **Developer** | WILO SE | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | Medium (0.6/1.0) | | **Data Age** | 175d | ## Metadata & Market Performance - **Publisher:** WILO SE - **Category:** Productivity - **Target Audience:** Professional installers, HVAC technicians, and building services consultants who require technical support and product selection tools on-site. - **Platforms:** iOS & Android - **Version Reviewed:** 26.05-6.8.4 - **Report Date:** 2026-05-13 - **Signal Count:** 19 reviews analyzed - **Confidence:** Medium (0.6/1.0) - **App Store ID (iOS):** 397747214 - **Bundle ID:** de.consoft.wilo - **Google Play ID:** wilo.droid - **Performance Trend:** Mixed - **Data Window:** Analysis based on signals collected up to 2026-05-13 ## Executive Snapshot **What it is:** Wilo-Assistant is a technical productivity tool for HVAC professionals, providing pump dimensioning, replacement guides, and remote configuration on iOS and Android. **Why users hire it:** Technicians hire this tool to ensure accurate hardware selection and configuration in remote environments where internet access is unavailable, reducing the risk of installation errors. ## App DNA (Features & Intent) - **[Differentiator] Smart Connect:** Bluetooth-based remote configuration and control for smart-enabled Wilo pumps without external hardware * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior. - **[Differentiator] Interactive Replacement Guide:** Scan rating plates or enter pump designations to receive high-efficiency replacement recommendations for units manufactured since 1975 * *User Intent:* Users need clear guidance to understand and adopt the product quickly. - **[Differentiator] Offline Functionality:** Local installation of product data and tools allows operation in environments without internet or WLAN access * *User Intent:* Users want uninterrupted access without internet dependency. ## Market Position {#market-position} Wilo-Assistant maintains a niche utility position in the Productivity category, anchored by a 3.0-star rating on Android across 677 reviews. The lack of recent iOS rating data suggests a primary focus on the Android-based field technician segment. ## Monetization Strategy - **Model:** Free - **Tiers:** Free utility app with no IAP or subscription gates - **Analysis:** The app functions as a free-to-use B2B support tool designed to drive hardware sales and brand loyalty within the professional pump installation market. ## 🟡 User Sentiment (Medium Confidence: 677 reviews) {#user-sentiment} - **Overall Rating:** 3/5 - **Platform Split:** Android 3.0/5 (677 ratings) - **Overall Sentiment:** Mixed ## SWOT Analysis {#swot} **Core Strengths:** - Offline-first architecture ensures utility in remote job sites - Deep technical database supports complex pump dimensioning **Growth Levers:** - Integrate digital signature capture for field sign-offs - Add cloud-based project syncing for multi-user teams ## Recent Changes (v2 → v3) {#recent-changes} The report shows a strategic shift from internal documentation utility to external operational integration, accompanied by a recovery in sentiment score. **Overall trend**: Mixed **Compared at**: 2026-05-13 ### High-impact changes - **[Shifted] Operational Integration Focus** (positioning) - **[Improved] Sentiment Score Increase** (sentiment) ### Medium-impact changes - **[Shifted] Operational SWOT Focus** (swot) - **[Shifted] Competitive Landscape Update** (positioning) ## What's New - **Latest (vVARY, today):** Introduced Smart Connect for simplified setup and control of pump systems. ## App Momentum (Active) {#momentum} - Last major update May 2026. - Maintains consistent offline-first technical toolset. > **Cadence:** 3 total versions · 1 majors in last 6 months · 0 days since last update · 6 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} Wilo-Assistant is an established productivity app that is completely free. With a 3/5 rating from 677 reviews, it shows polarized user reception. > **Bottom Line:** Wilo-Assistant succeeds as a technical reference tool for HVAC pros, but its lack of operational integration leaves it vulnerable to field service management platforms, so the PM should prioritize stability and workflow-closing features like digital signatures. **Best for:** Professional installers, HVAC technicians, and building services consultants who require technical support and product selection tools on-site. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Audit Android stability because the 3.0-star rating indicates technical friction → improve retention. ### Feature Gaps vs Competitors - Digital signature capture (available in Kickserv Field Service but absent here) ### Outlook: Mixed The market for field service tools is consolidating around operational efficiency, meaning technical reference apps must integrate with back-office systems to survive. Wilo-Assistant is currently exposed to churn because it stops at technical support while competitors close the loop on billing and service logs. - 🔴 Android stability issues (3.0-star rating) create churn risk, which forces users toward more integrated field service management alternatives. - 🟢 The offline-first product data architecture remains a strong moat for remote technicians, ensuring the app stays relevant in low-connectivity job sites. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 3/5 | | Total Reviews | 677 | | Sentiment | Mixed (50/100) | | Confidence | Medium | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Mixed | | Outlook | Mixed | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Wilo-Assistant** (this app) | 3/5 | Mixed | WILO SE | | [Kickserv Field Service](https://marlvel.ai/apps/kickserv-field-service) | 3.6/5 | n/a | Kickserv, Inc. | | [ZoomInfo](https://marlvel.ai/apps/zoominfo) | 4.6/5 | Mixed | ZoomInfo | | [Smokeball](https://marlvel.ai/apps/smokeball) | 3.2/5 | n/a | Smokeball | | [Breeze ChMS](https://marlvel.ai/apps/breeze-chms) | 3.2/5 | N/A | Breeze LLC | | [Mitsu: AI Life Coach](https://marlvel.ai/apps/mitsu-ai-life-coach) | N/A/5 | N/A | C2 Insights | ## Company Profile - **Developer:** WILO SE - **Website:** [https://wilo.com/us/en_us/Solutions/Connectivity/Wilo-Assistant-app/](https://wilo.com/us/en_us/Solutions/Connectivity/Wilo-Assistant-app/) - **Social:** [Facebook](https://www.facebook.com/wilousa) · [X/Twitter](https://twitter.com/wilousallc) · [YouTube](https://www.youtube.com/channel/UC7yOzhJ9BKoIBvKH9-ygwBw) · [LinkedIn](https://www.linkedin.com/company/wilousa) ## Data Sources & Links - **App Store ID:** 397747214 - **Google Play ID:** wilo.droid - **Dev Site:** [Official Website](https://wilo.com/us/en_us/Solutions/Connectivity/Wilo-Assistant-app/) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*Kickserv Field Service*](https://marlvel.ai/apps/kickserv-field-service) (Kickserv, Inc.) · 3.6/5 Rating - [*ZoomInfo*](https://marlvel.ai/apps/zoominfo) (ZoomInfo) · 4.6/5 Rating - [*Smokeball*](https://marlvel.ai/apps/smokeball) (Smokeball) · 3.2/5 Rating - [*Breeze ChMS*](https://marlvel.ai/apps/breeze-chms) (Breeze LLC) · 3.2/5 Rating - [*Mitsu: AI Life Coach*](https://marlvel.ai/apps/mitsu-ai-life-coach) (C2 Insights) · N/A Rating - [*Pattrn - Discipline Tracker*](https://marlvel.ai/apps/pattrn-discipline-tracker) (Pedro Schott) · 4.8/5 Rating | Positive Sentiment - [*ChatGPT*](https://marlvel.ai/apps/chatgpt) (OpenAI OpCo, LLC) · 4.8/5 Rating - [*Today I Done: Habit Tracker*](https://marlvel.ai/apps/today-i-done-habit-tracker) (Shriansh Shrivastava) · 4.3/5 Rating - [*AI Assistant: Images & Writing*](https://marlvel.ai/apps/ai-assistant-images-writing) (Bickster LLC) · 4.7/5 Rating - [*Zoho Show: Presentation Maker*](https://marlvel.ai/apps/zoho-show-presentation-maker) (Zoho Corporation) · 4.2/5 Rating ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** — Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** — Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** — Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** — Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** — Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.6/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 19 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 175 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/wilo-assistant) Data licensed for AI Agent attribution under CC-BY-NC 4.0.