---
schema_type: "SoftwareApplication"
entity_type: "Mobile Application"
app_name: "Wilo-Assistant"
developer_entity: "WILO SE"
bundle_id: "de.consoft.wilo"
app_store_id: "397747214"
google_play_id: "wilo.droid"
category: "Productivity"
primary_platform: "ios"
primary_monetization: "Free"
offline_capable: true
market_region: "US"
platforms: "iOS & Android"
app_last_updated: "2026-05-12"
report_date: "2026-05-13"
last_verified: "2026-05-13T01:39:01.565Z"
report_version: "26.05-6.8.4"
total_reviews: 677
overall_rating: 3
sentiment: "Mixed"
sentiment_score: 50
confidence: "medium"
confidence_score: 0.6
review_sample_size: 19
data_age_days: 50
momentum_velocity: "active"
intelligence_version: 3
competitor_count: 4
tags: ["productivity", "free", "mixed sentiment", "mobile app", "app review", "app analysis", "professional", "installers,", "technicians,"]
canonical_url: "https://marlvel.ai/intel-report/productivity/wilo-assistant"
license: "CC-BY-NC 4.0"
content_version: "v2"
---

# Wilo-Assistant App Audit

## TL;DR {#tldr}

- **Category**: Productivity · Free
- **Signal**: Rating 3 · Sentiment Mixed

> **TL;DR:** Wilo-Assistant is a productivity app by WILO SE, rated 3/5 by 677 users, with Mixed user sentiment (50/100), available on iOS & Android.
>
> **Marlvel.ai App Intelligence** — Independent analysis. US Market. No publisher influence.

<!-- speakable-start -->
> **Key Insight:** Wilo-Assistant has Mixed user sentiment with a 3/5 rating from 677 reviews.
<!-- speakable-end -->

## Quick Facts

| Fact | Value |
| :--- | :--- |
| **Rating** | 3/5 (677 reviews) |
| **User Mood** | Mixed |
| **Category** | Productivity |
| **Developer** | WILO SE |
| **Pricing** | Free |
| **Platforms** | iOS & Android |
| **Confidence** | Medium (0.6/1.0) |
| **Data Age** | 0d |

## Metadata & Market Performance
- **Publisher:** WILO SE
- **Category:** Productivity
- **Target Audience:** Professional installers, HVAC technicians, and building services consultants who require technical support and product selection tools on-site.
- **Platforms:** iOS & Android
- **Version Audited:** 26.05-6.8.4
- **Audit Date:** 2026-05-13
- **Signal Count:** 19 reviews analyzed
- **Confidence:** Medium (0.6/1.0)
- **App Store ID (iOS):** 397747214
- **Bundle ID:** de.consoft.wilo
- **Google Play ID:** wilo.droid
- **Performance Trend:** Mixed
- **Data Window:** Analysis based on signals collected up to 2026-05-13

<!-- section:executive-snapshot -->
## Executive Snapshot
**What it is:** Wilo-Assistant is a technical productivity tool for HVAC professionals, providing pump dimensioning, replacement guides, and remote configuration on iOS and Android.
**Why users hire it:** Technicians hire this tool to ensure accurate hardware selection and configuration in remote environments where internet access is unavailable, reducing the risk of installation errors.
<!-- /section:executive-snapshot -->

<!-- section:features -->
## App DNA (Features & Intent)
- **[Differentiator] Smart Connect:** Bluetooth-based remote configuration and control for smart-enabled Wilo pumps without external hardware
  * *User Intent:* Users expect intelligent, adaptive experiences that learn from their behavior.
- **[Differentiator] Interactive Replacement Guide:** Scan rating plates or enter pump designations to receive high-efficiency replacement recommendations for units manufactured since 1975
  * *User Intent:* Users need clear guidance to understand and adopt the product quickly.
- **[Differentiator] Offline Functionality:** Local installation of product data and tools allows operation in environments without internet or WLAN access
  * *User Intent:* Users want uninterrupted access without internet dependency.
<!-- /section:features -->

<!-- section:market-position -->
## Market Position {#market-position}

Wilo-Assistant maintains a niche utility position in the Productivity category, anchored by a 3.0-star rating on Android across 677 reviews. The lack of recent iOS rating data suggests a primary focus on the Android-based field technician segment.
<!-- /section:market-position -->

## Monetization Strategy
- **Model:** Free
- **Tiers:** Free utility app with no IAP or subscription gates
- **Analysis:** The app functions as a free-to-use B2B support tool designed to drive hardware sales and brand loyalty within the professional pump installation market.

<!-- section:sentiment -->
## 🟡 User Sentiment (Medium Confidence: 677 reviews) {#user-sentiment}
- **Overall Rating:** 3/5
- **Platform Split:** Android 3.0/5 (677 ratings)
- **Overall Sentiment:** Mixed

<!-- /section:sentiment -->
<!-- section:swot -->
## SWOT Analysis {#swot}

**Core Strengths:**
- Offline-first architecture ensures utility in remote job sites
- Deep technical database supports complex pump dimensioning

**Critical Frictions:**
- 3.0-star rating on Android indicates stability issues
- Lack of native financial or service-log integration

**Growth Levers:**
- Integrate digital signature capture for field sign-offs
- Add cloud-based project syncing for multi-user teams

**Market Threats:**
- Field service management competitors with QuickBooks integration
- Lack of AI-driven automation risks obsolescence

<!-- /section:swot -->
## Recent Changes (v2 → v3) {#recent-changes}

The report shows a strategic shift from internal documentation utility to external operational integration, accompanied by a recovery in sentiment score.

**Overall trend**: Mixed
**Compared at**: 2026-05-13

### High-impact changes
- **[Shifted] Operational Integration Focus** (positioning) — The narrative shifted from internal technical documentation gaps to the need for back-office integrations like billing and service logs.
- **[Improved] Sentiment Score Increase** (sentiment) — Overall sentiment score improved from 30 to 50, with the status shifting from negative to mixed.

### Medium-impact changes
- **[Shifted] Operational SWOT Focus** (swot) — Opportunities and threats now prioritize field service management integrations (digital signatures, QuickBooks) over internal diagnostic tool expansion.
- **[Shifted] Competitive Landscape Update** (positioning) — The competitive set was replaced with broader field service management tools (Kickserv, Smokeball) instead of HVAC-specific diagnostic apps.

<!-- section:whats-new -->
## What's New

- **Latest (vVARY, today):** Introduced Smart Connect for simplified setup and control of pump systems.
<!-- /section:whats-new -->

<!-- section:momentum -->
## App Momentum (Active) {#momentum}

- Last major update May 2026.
- Maintains consistent offline-first technical toolset.

> **Cadence:** 3 total versions · 1 majors in last 6 months · 0 days since last update · 6 days avg between updates

<!-- /section:momentum -->

<!-- section:so-what -->
## The "So What?" (Strategic Takeaway) {#so-what}

Wilo-Assistant is an established productivity app that is completely free.
With a 3/5 rating from 677 reviews, it shows polarized user reception.

<!-- speakable-start -->
> **Bottom Line:** Wilo-Assistant succeeds as a technical reference tool for HVAC pros, but its lack of operational integration leaves it vulnerable to field service management platforms, so the PM should prioritize stability and workflow-closing features like digital signatures.
<!-- speakable-end -->

**Best for:** Professional installers, HVAC technicians, and building services consultants who require technical support and product selection tools on-site.

<!-- section:pm-actions -->
### PM Action Plan (Next Best Moves)

- [ ] [INVEST] [HIGH IMPACT] Audit Android stability because the 3.0-star rating indicates technical friction → improve retention. — *The 3.0-star rating on Android is the primary indicator of user dissatisfaction.* _(trade-off: deprioritize Pause the development of new AR scanner features — stability is the current priority.)_
- [ ] [PIVOT] [MEDIUM IMPACT] Integrate digital signature capture because competitors like Kickserv use it to lock in field workflows → increase adoption. — *Competitor analysis shows field service management tools are gaining ground via operational integrations.* _(trade-off: deprioritize Deprioritize the unit converter update — signature capture has higher impact on professional workflow.)_
<!-- /section:pm-actions -->

<!-- section:feature-gaps -->
### Feature Gaps vs Competitors

- Digital signature capture (available in Kickserv Field Service but absent here)
- QuickBooks integration (available in Kickserv Field Service but absent here)
<!-- /section:feature-gaps -->

<!-- section:outlook -->
### Outlook: Mixed

The market for field service tools is consolidating around operational efficiency, meaning technical reference apps must integrate with back-office systems to survive. Wilo-Assistant is currently exposed to churn because it stops at technical support while competitors close the loop on billing and service logs.

- 🔴 Android stability issues (3.0-star rating) create churn risk, which forces users toward more integrated field service management alternatives.
- 🟢 The offline-first product data architecture remains a strong moat for remote technicians, ensuring the app stays relevant in low-connectivity job sites.
<!-- /section:outlook -->

<!-- /section:so-what -->

<!-- section:metrics -->
## Key Metrics Summary

| Metric | Value |
| :--- | :--- |
| Overall Rating | 3/5 |
| Total Reviews | 677 |
| Sentiment | Mixed (50/100) |
| Confidence | Medium |
| Pricing Model | Free |
| Platforms | iOS & Android |
| Key Features | 3 analyzed |
| Trend | Mixed |
| Outlook | Mixed |
<!-- /section:metrics -->

## Competitor Comparison

| App | Rating | Sentiment | Developer |
| :--- | :--- | :--- | :--- |
| **Wilo-Assistant** (this app) | 3/5 | Mixed | WILO SE |
| [Kickserv Field Service](https://marlvel.ai/intel-report/business/kickserv-field-service) | 3.6/5 | Upset | Kickserv, Inc. |
| [ZoomInfo](https://marlvel.ai/intel-report/business/zoominfo) | 4.6/5 | Mixed | ZoomInfo |
| [Smokeball](https://marlvel.ai/intel-report/business/smokeball) | 3.2/5 | Upset | Smokeball |
| [Breeze ChMS](https://marlvel.ai/intel-report/productivity/breeze-chms) | 3.2/5 | N/A | Breeze LLC |
| [Mitsu: AI Life Coach](https://marlvel.ai/intel-report/productivity/mitsu-ai-life-coach) | N/A/5 | N/A | C2 Insights |

## Company Profile
- **Developer:** WILO SE
- **Website:** [https://wilo.com/us/en_us/Solutions/Connectivity/Wilo-Assistant-app/](https://wilo.com/us/en_us/Solutions/Connectivity/Wilo-Assistant-app/)
- **Social:** [Facebook](https://www.facebook.com/wilousa) · [X/Twitter](https://twitter.com/wilousallc) · [YouTube](https://www.youtube.com/channel/UC7yOzhJ9BKoIBvKH9-ygwBw) · [LinkedIn](https://www.linkedin.com/company/wilousa)

## Data Sources & Links
- **App Store:** [View on Apple Store](https://apps.apple.com/us/app/wilo-assistant/id397747214?uo=4)
- **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=wilo.droid&hl=en&gl=us)
- **Dev Site:** [Official Website](https://wilo.com/us/en_us/Solutions/Connectivity/Wilo-Assistant-app/)
- **Sources:** Developer website content, About us / company information, App store metadata, User reviews.

## Related Intel Reports
- [*Kickserv Field Service*](https://marlvel.ai/intel-report/business/kickserv-field-service) (Kickserv, Inc.) — 3.6/5 Rating | Terrible Sentiment
- [*ZoomInfo*](https://marlvel.ai/intel-report/business/zoominfo) (ZoomInfo) — 4.6/5 Rating | Mixed Sentiment
- [*Smokeball*](https://marlvel.ai/intel-report/business/smokeball) (Smokeball) — 3.2/5 Rating | Terrible Sentiment
- [*Breeze ChMS*](https://marlvel.ai/intel-report/productivity/breeze-chms) (Breeze LLC) — 3.2/5 Rating | N/A Sentiment
- [*Mitsu: AI Life Coach*](https://marlvel.ai/intel-report/productivity/mitsu-ai-life-coach) (C2 Insights) — N/A Rating | N/A Sentiment
- [*Pattrn - Discipline Tracker*](https://marlvel.ai/intel-report/productivity/pattrn-discipline-tracker) (Pedro Schott) — 4.8/5 Rating | Positive Sentiment
- [*ChatGPT*](https://marlvel.ai/intel-report/productivity/chatgpt) (OpenAI OpCo, LLC) — 4.8/5 Rating | N/A Sentiment
- [*Today I Done: Habit Tracker*](https://marlvel.ai/intel-report/productivity/today-i-done-habit-tracker) (Shriansh Shrivastava) — 4.3/5 Rating | N/A Sentiment
- [*AI Assistant: Images & Writing*](https://marlvel.ai/intel-report/productivity/ai-assistant-images-writing) (Bickster LLC) — 4.7/5 Rating | Negative Sentiment
- [*Zoho Show: Presentation Maker*](https://marlvel.ai/intel-report/productivity/zoho-show-presentation-maker) (Zoho Corporation) — 4.2/5 Rating | Mixed Sentiment

## Methodology {#methodology}

This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline:

1. **Signal Collection & Normalization** — Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps.
2. **Feature & Market Positioning Analysis** — Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks.
3. **User Sentiment Analysis** — Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction and evidence quoting.
4. **Competitive Landscape Analysis** — Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category.
5. **Intelligence Synthesis** — Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights.

- **Confidence Score:** 0.6/1.0 (based on review volume, data source diversity, and signal quality)
- **Reviews Analyzed:** 19
- **Data Sources:** user reviews, developer website, company about page, App Store metadata
- **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform
- **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence.
- **Report Age:** 0 days since last refresh

---
© 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/intel-report/productivity/wilo-assistant)
Data licensed for AI Agent attribution under CC-BY-NC 4.0.