--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "PG&E Report It" developer_entity: "Pacific Gas & Electric Company" bundle_id: "com.pge.safetyapp" app_store_id: "1565572570" category: "Reference" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-04-22" report_date: "2026-05-30" last_verified: "2026-05-30T14:15:53.229Z" report_version: "5.1.1" total_reviews: 134 overall_rating: 3.05 sentiment: "Upset" sentiment_score: 25 confidence: "low" confidence_score: 0.55 top_praise_theme: "Quick resolution of reported safety issues by field inspectors following successful submission" top_complaint_theme: "Frequent application crashes during the report submission process prevent critical safety notifications" top_request_theme: "Simplified reporting flow that does not require full device media library access" review_sample_size: 75 total_review_count: 75 analyzed_review_count: 60 data_age_days: 19 momentum_velocity: "maintenance" intelligence_version: 4 competitor_count: 5 tags: ["reference", "free", "upset sentiment", "mobile app", "app review", "app analysis", "customers", "residents", "within"] canonical_url: "https://marlvel.ai/intel-report/reference/pg-e-report-it" license: "CC-BY-NC 4.0" content_version: "v2" --- # PG&E Report It App Audit ## TL;DR {#tldr} - **Category**: Reference · Free - **Signal**: Rating 3.05 · Sentiment Upset - **Recent focus**: Frequent application crashes during the report submission process prevent critical safety notifications (top complaint) · Quick resolution of reported safety issues by field inspectors following successful submission (top praise) · Simplified reporting flow that does not require full device media library access (top request) > **TL;DR:** PG&E Report It is a reference app by Pacific Gas & Electric Company, rated 3.05/5 by 134 users, with Upset user sentiment (25/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** — Independent analysis. US Market. No publisher influence. > **Key Insight:** PG&E Report It faces Upset user sentiment (3.05/5 from 134 reviews), with frequent application crashes during the report submission process prevent critical safety notifications as the primary user concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 3.05/5 (134 reviews) | | **User Mood** | Upset | | **Category** | Reference | | **Developer** | Pacific Gas & Electric Company | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | Low (0.55/1.0) | | **Data Age** | 0d | ## Metadata & Market Performance - **Publisher:** Pacific Gas & Electric Company - **Category:** Reference - **Target Audience:** PG&E customers and residents within the service territory who need to report non-emergency electrical hazards. - **Platforms:** iOS & Android - **Version Audited:** 5.1.1 - **Audit Date:** 2026-05-30 - **Signal Count:** 75 reviews analyzed - **Confidence:** Low (0.55/1.0) - **App Store ID (iOS):** 1565572570 - **Bundle ID:** com.pge.safetyapp - **Google Play ID:** com.pge.safetyapp - **Performance Trend:** Declining - **Data Window:** Analysis based on signals collected up to 2026-05-30 ## Executive Snapshot **What it is:** PG&E Report It is a utility app for iOS and Android that allows residents to report non-emergency electrical infrastructure hazards. **Why users hire it:** Users hire the app to alert the utility company to safety risks, serving the job of reducing local infrastructure hazards. ## App DNA (Features & Intent) - **[Standard] Hazard Reporting:** Submission of photos or videos of electrical equipment concerns with location data - **[Differentiator] Public Submission Feed:** View safety concerns and PG&E findings submitted by other users - **[Standard] Status Notifications:** Push alerts for updates on submitted safety concerns from review to closure * *User Intent:* Users want timely prompts to stay engaged without missing updates. - **[Standard] Safety Education:** In-app gallery of safety issue examples to assist users in identifying hazards ## Market Position {#market-position} The app serves a niche utility function with a 2.8-star rating across 134 total ratings, trailing the industry-standard SeeClickFix platform in both feature breadth and automated routing efficiency. ## Monetization Strategy - **Model:** Free - **Tiers:** Free utility app with no paid tiers or in-app purchases - **Analysis:** The app operates as a zero-cost utility tool provided by the utility company to manage infrastructure safety reporting. ## 🔴 User Sentiment (Low Confidence: 60 of 75 reviews analyzed) {#user-sentiment} - **Overall Rating:** 3.05/5 - **Platform Split:** iOS 2.8/5 (46 ratings) | Android 3.2/5 (88 ratings) - **Overall Sentiment:** Upset ### Top Praises - **Quick resolution of reported safety issues by field inspectors following successful submission** ### Top Complaints (Impact Areas) - **Frequent application crashes during the report submission process prevent critical safety notifications** - **Excessive and intrusive permission requirements for media access discourage users from reporting hazards** - **Inability to register or authenticate accounts prevents users from accessing core reporting features** ### Top Requests (What Users Want) - **Simplified reporting flow that does not require full device media library access** ## SWOT Analysis {#swot} **Core Strengths:** - Direct channel for infrastructure maintenance reduces liability - Public feed transparency builds community trust **Critical Frictions:** - Frequent submission crashes on current build - Intrusive media permissions block reporting - Authentication failures prevent core feature access **Growth Levers:** - Integrate with municipal 311 platforms to increase visibility - Expand safety education content to reduce invalid reports **Market Threats:** - SeeClickFix's automated routing efficiency - User migration to general-purpose municipal reporting apps ## Recent Changes (v3 → v4) {#recent-changes} The app's competitive position has declined due to critical technical instability and intrusive permission requirements, shifting the primary user pain point from resolution latency to core functionality failure. **Overall trend**: Declining **Compared at**: 2026-05-30 ### High-impact changes - **[Declined] Primary friction point shift** (sentiment) — User frustration shifted from 30-day resolution latency to technical instability, specifically application crashes during the submission flow. - **[Added] New critical complaint themes** (sentiment) — Emergence of complaints regarding intrusive media permission requirements and authentication failures preventing core feature access. ### Medium-impact changes - **[Shifted] Weakness and threat landscape** (swot) — Weaknesses updated to include submission crashes and authentication failures; threats now highlight SeeClickFix's automated routing efficiency. ## What's New - **Latest (v5.1.1, 4 weeks ago):** Added ability to view attached video files and improved accessibility features. ## App Momentum (Maintenance) {#momentum} - Added video file viewing support. - Improved accessibility features. > **Cadence:** 2 total versions · 2 majors in last 6 months · 20 days since last update · 8 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} PG&E Report It is a challenged reference app that is completely free. With a 3.05/5 rating from 134 reviews, it faces significant user friction. > **Bottom Line:** The app provides a necessary safety link but fails on core stability, so the PM must prioritize submission reliability over feature expansion to prevent total user churn. **Best for:** PG&E customers and residents within the service territory who need to report non-emergency electrical hazards. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] [HIGH IMPACT] Stabilize submission pipeline because crashes are the top complaint → increase successful report volume — *Sentiment analysis identifies submission crashes as the primary barrier to utility.* _(trade-off: deprioritize Pause new feature development for the public feed — stability is the current bottleneck.)_ - [ ] [PIVOT] [MEDIUM IMPACT] Audit permission requirements because users cite intrusive access as a reporting barrier → improve conversion — *User feedback explicitly links media library access requirements to report abandonment.* _(trade-off: deprioritize Same-quarter capacity available — no major lever displaced.)_ ### Feature Gaps vs Competitors - Automated issue routing (available in SeeClickFix but absent here) - Broad municipal services directory (available in MyLA 3-1-1 but absent here) ### Outlook: Stable The market for infrastructure reporting is consolidating around automated, multi-service platforms that reduce administrative overhead. PG&E Report It remains exposed due to its manual, single-purpose design and technical instability, which will continue to drive users toward more reliable municipal alternatives. - 🔴 Frequent application crashes during the submission flow erode user trust and prevent critical safety data intake. - ⚪ Recent updates focused on stability and accessibility, but failed to address the core permission-related churn drivers. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 3.05/5 | | Total Reviews | 134 | | Sentiment | Upset (25/100) | | Confidence | Low | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 4 analyzed | | Trend | Declining | | Outlook | Stable | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **PG&E Report It** (this app) | 3.05/5 | Upset | Pacific Gas & Electric Company | | [SeeClickFix](https://marlvel.ai/intel-report/utilities/seeclickfix) | 4.6/5 | Excited | SeeClickFix | | [MyLA 3-1-1](https://marlvel.ai/intel-report/utilities/myla-3-1-1) | 2.4/5 | Upset | City of Los Angeles | | [San José 311](https://marlvel.ai/intel-report/utilities/san-jose-311) | 2.6/5 | Upset | AST Corporation | | [MakeSpace - Photo Cleanup](https://marlvel.ai/intel-report/utilities/makespace-photo-cleanup) | 5.0/5 | N/A | Aldon Apps | | [SF311](https://marlvel.ai/intel-report/utilities/sf311) | 3.0/5 | Frustrated | San Francisco 311 | ## Company Profile - **Developer:** Pacific Gas & Electric Company ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/pg-e-report-it/id1565572570?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=com.pge.safetyapp&hl=en&gl=us) - **Sources:** App store metadata, User reviews. ## Related Intel Reports - [*SeeClickFix*](https://marlvel.ai/intel-report/utilities/seeclickfix) (SeeClickFix) — 4.6/5 Rating | Positive Sentiment - [*MyLA 3-1-1*](https://marlvel.ai/intel-report/utilities/myla-3-1-1) (City of Los Angeles) — 2.4/5 Rating | Terrible Sentiment - [*San José 311*](https://marlvel.ai/intel-report/utilities/san-jose-311) (AST Corporation) — 2.6/5 Rating | Terrible Sentiment - [*MakeSpace - Photo Cleanup*](https://marlvel.ai/intel-report/utilities/makespace-photo-cleanup) (Aldon Apps) — 5.0/5 Rating | N/A Sentiment - [*SF311*](https://marlvel.ai/intel-report/utilities/sf311) (San Francisco 311) — 3.0/5 Rating | Negative Sentiment - [*Hallow: Prayer & Meditation*](https://marlvel.ai/intel-report/reference/hallow-prayer-meditation) (Hallow, Inc.) — 4.7/5 Rating | Mixed Sentiment - [*Islamic World - Ramadan 2026*](https://marlvel.ai/intel-report/reference/islamic-world-ramadan-2026) (AppAspect Technologies Pvt. Ltd.) — 4.7/5 Rating | N/A Sentiment - [*Phonecard Identifier*](https://marlvel.ai/intel-report/reference/phonecard-identifier) (Amir Wald) — 5.0/5 Rating | N/A Sentiment - [*LuckyGame - Video Game Tracker*](https://marlvel.ai/intel-report/reference/luckygame-video-game-tracker) (Stuck at Home, LLC) — 4.1/5 Rating | N/A Sentiment - [*Antique Appraisal: ID Anything*](https://marlvel.ai/intel-report/reference/antique-appraisal-id-anything) (Dung Vu) — 5.0/5 Rating | N/A Sentiment ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** — Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** — Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** — Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction and evidence quoting. 4. **Competitive Landscape Analysis** — Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** — Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.55/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 75 - **Data Sources:** user reviews, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 0 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/intel-report/reference/pg-e-report-it) Data licensed for AI Agent attribution under CC-BY-NC 4.0.