---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Alibaba.com"
bundle_id: "com.alibaba.sourcing"
parent_report: "https://marlvel.ai/api/llm/apps/shopping/alibaba-com"
canonical_url: "https://marlvel.ai/apps/alibaba-com#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Alibaba.com User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 3M reviews) {#user-sentiment}
- **Overall Rating:** 4.42/5
- **Platform Split:** iOS 4.7/5 (13.5K ratings) | Android 4.4/5 (3M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Product Variety** | *Evidence:* "best of the best, you can find everything here"
- **Competitive Pricing** | *Evidence:* "Wow, impressed with the good deals on this app!!"

### Top Complaints (Impact Areas)
- **Seller Scams & Trust Issues** | *Evidence:* "They are scammers. I ordered Nancy dolls & the sellers deleted my order"
- **Refund & Support Failures** | *Evidence:* "I've been waiting around 30 days just for a refund"

<!-- /section:sentiment -->
<!-- section:swot -->