---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Big C PLUS"
bundle_id: "com.bigc.mainapp"
parent_report: "https://marlvel.ai/api/llm/apps/shopping/big-c-plus"
canonical_url: "https://marlvel.ai/apps/big-c-plus#user-sentiment"
report_date: "2026-10-29"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Big C PLUS User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 56 of 56 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.8/5
- **Platform Split:** iOS 4.0/5 (20 ratings) | Android 3.8/5 (16.3K ratings)
- **Overall Sentiment:** Frustrated

### Top Praises
- **Physical supermarket locations provide a clean and pleasant shopping environment for local customers**
- **Promotional discounts and product variety keep price-sensitive shoppers returning to the physical stores**

### Top Complaints (Impact Areas)

- **Online delivery service is unreliable with frequent delays and orders arriving hours past the window**

<!-- /section:sentiment -->
<!-- section:swot -->