---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "bigbasket: Groceries and more"
bundle_id: "com.bigbasket.mobileapp"
parent_report: "https://marlvel.ai/api/llm/apps/shopping/bigbasket-groceries-and-more"
canonical_url: "https://marlvel.ai/apps/bigbasket-groceries-and-more#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — bigbasket: Groceries and more User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 2.2M reviews) {#user-sentiment}
- **Overall Rating:** 4.75/5
- **Platform Split:** iOS 4.8/5 (11.4K ratings) | Android 4.8/5 (2.2M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Delivery Speed**
- **Professional Delivery Staff**

### Top Complaints (Impact Areas)
- **Perishable Product Quality**
- **Customer Support & Refunds**

<!-- /section:sentiment -->
<!-- section:swot -->