---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "CARFAX - New & Used Cars"
bundle_id: "com.carfax.ConsumerApp"
parent_report: "https://marlvel.ai/api/llm/apps/shopping/carfax-new-used-cars"
canonical_url: "https://marlvel.ai/apps/carfax-new-used-cars#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — CARFAX - New & Used Cars User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 397.6K reviews) {#user-sentiment}
- **Overall Rating:** 4.84/5
- **Platform Split:** iOS 4.9/5 (368.1K ratings) | Android 4.7/5 (29.6K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.84/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Comprehensive Vehicle History** | *Evidence:* "great way to find a car if the history is important factor"

### Top Complaints (Impact Areas)
- **App Stability and Freezing** | *Evidence:* "App freezes everytime I click into CARFAX report."
- **Feature Regression** | *Evidence:* "The app was great before you decided to update and remove save searches."

<!-- /section:sentiment -->
<!-- section:swot -->