--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Casas Bahia: Compras Online" bundle_id: "br.com.mc-casasbahia" parent_report: "https://marlvel.ai/api/llm/apps/shopping/casas-bahia-compras-online" canonical_url: "https://marlvel.ai/apps/casas-bahia-compras-online#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — Casas Bahia: Compras Online User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 73 of 73 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.56/5 - **Platform Split:** iOS 4.9/5 (968 ratings) | Android 4.6/5 (1.9M ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.56/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Intuitive purchase flow and fast navigation make initial shopping experiences feel efficient for new users** ### Top Complaints (Impact Areas) - **Excessive promotional notifications without granular opt-out controls disrupt the daily user experience across platforms** - **Automated customer support and chatbot loops prevent resolution of delivery, refund, and account access issues** ### Top Requests (What Users Want) - **Granular notification management settings to allow order updates while disabling marketing and promotional alerts**