--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Bath & Body Works | B&BW" bundle_id: "com.bathandbodyworks.app" parent_report: "https://marlvel.ai/api/llm/apps/shopping/com-bathandbodyworks-app" canonical_url: "https://marlvel.ai/apps/com-bathandbodyworks-app#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — Bath & Body Works | B&BW User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 100 of 174 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.79/5 - **Platform Split:** iOS 4.9/5 (1.9M ratings) | Android 4.3/5 (289.9K ratings) - **Overall Sentiment:** Upset - **Note:** The 4.79/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Core product catalog remains highly desirable for loyal customers despite technical app failures** ### Top Complaints (Impact Areas) - **Authentication failures and login loops prevent account access following the latest update** - **Inventory and store location data inaccuracies lead to canceled pickup orders** - **Loss of stored gift card balances and rewards points after recent app changes** ### Top Requests (What Users Want) - **Reliable account access and stable login functionality for existing loyal customers**