--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "DSW Designer Shoe Warehouse" bundle_id: "com.dsw.MobileApp" parent_report: "https://marlvel.ai/api/llm/apps/shopping/com-dsw-mobileapp" canonical_url: "https://marlvel.ai/apps/com-dsw-mobileapp#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — DSW Designer Shoe Warehouse User Sentiment (section of intelligence report)" --- ## 🟡 User Sentiment (High Confidence: 100 of 116 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.85/5 - **Platform Split:** iOS 4.9/5 (813.2K ratings) | Android 4.4/5 (32.6K ratings) - **Overall Sentiment:** Mixed ### Top Praises - **Extensive product selection and brand variety keep shoppers returning for diverse footwear needs** - **Efficient in-store pickup and return processes provide a convenient omnichannel shopping experience** - **Frequent discounts and competitive pricing structures drive high value perception for loyal customers** ### Top Complaints (Impact Areas) - **Post-update stability issues including frequent app crashes and freezing disrupt the checkout flow** - **Aggressive third-party advertisements and unsolicited offers clutter the post-purchase user experience** - **Inaccurate inventory data leads to misleading availability status for shipping and store pickup** ### Top Requests (What Users Want) - **Improved inventory accuracy to ensure items shown as available are actually in stock** - **Removal of intrusive third-party advertisements that appear immediately following the checkout process**