---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Mercari: Buying & Selling App"
bundle_id: "com.mercariapp.ios.mercari"
parent_report: "https://marlvel.ai/api/llm/apps/shopping/com-mercariapp-ios-mercari"
canonical_url: "https://marlvel.ai/apps/com-mercariapp-ios-mercari#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Mercari: Buying & Selling App User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 1.9M reviews) {#user-sentiment}
- **Overall Rating:** 4.85/5
- **Platform Split:** iOS 4.8/5 (1.9M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Ease of Use**
- **Product Variety**

### Top Complaints (Impact Areas)
- **Fraud and Lack of Protection**
- **Poor Customer Support**

<!-- /section:sentiment -->
<!-- section:swot -->