---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Sephora US: Makeup & Skincare"
bundle_id: "com.sephora.sephoramobile"
parent_report: "https://marlvel.ai/api/llm/apps/shopping/com-sephora-sephoramobile"
canonical_url: "https://marlvel.ai/apps/com-sephora-sephoramobile#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Sephora US: Makeup & Skincare User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 87 of 133 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.88/5
- **Platform Split:** iOS 4.9/5 (425.5K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.88/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Fast and reliable shipping services keep customers returning for repeat purchases**

### Top Complaints (Impact Areas)
- **Review section navigation resets to the top of the page when expanding text**
- **Persistent authentication errors prevent users from signing into their accounts**

### Top Requests (What Users Want)
- **Dark mode interface option requested to improve visual comfort during late night shopping**

<!-- /section:sentiment -->
<!-- section:swot -->