---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Walgreens"
bundle_id: "com.usablenet.walgreens"
parent_report: "https://marlvel.ai/api/llm/apps/shopping/com-usablenet-walgreens"
canonical_url: "https://marlvel.ai/apps/com-usablenet-walgreens#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Walgreens User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 8.3M reviews) {#user-sentiment}
- **Overall Rating:** 4.79/5
- **Platform Split:** iOS 4.8/5 (6.8M ratings) | Android 4.6/5 (1.5M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Helpful Pharmacy Staff** | *Evidence:* "The pharmacy staff is professional, courteous and friendly."
- **Ease of Use (Scanning)** | *Evidence:* "I love the ease of use, especially the ability to scan the code on the side of existing medications!"

### Top Complaints (Impact Areas)
- **App Glitches and Stability** | *Evidence:* "the app is so glitchy and never works right."
- **Pharmacy/Refill Functionality** | *Evidence:* "I can never actually submit a refill from the app. It gives me a message that I need to call."

<!-- /section:sentiment -->
<!-- section:swot -->