--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Coop supermarket" developer_entity: "Coop" bundle_id: "ch.coop.coopapp" app_store_id: "1459076427" category: "Shopping" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-08-20" report_date: "2026-08-26" last_verified: "2026-08-26T00:00:00.000Z" report_version: "1.16.0" total_reviews: 13020 overall_rating: 3.8 sentiment: "Frustrated" sentiment_score: 35 confidence: "medium" confidence_score: 0.55 top_praise_theme: "Convenient grocery delivery service provides a reliable alternative for users who lack time for in-store shopping" top_complaint_theme: "Persistent application sluggishness and frequent crashes disrupt the shopping flow and frustrate daily active users" review_sample_size: 62 total_review_count: 62 analyzed_review_count: 61 data_age_days: 4 momentum_velocity: "steady" intelligence_version: 3 tags: ["shopping", "free", "frustrated sentiment", "mobile app", "app review", "app analysis", "switzerland", "customers", "manage"] canonical_url: "https://marlvel.ai/apps/coop-supermarket" license: "CC-BY-NC 4.0" content_version: "v2" --- # Coop supermarket Intelligence Report ## TL;DR {#tldr} - **Category**: Shopping · Free - **Signal**: Rating 3.78 · Sentiment Frustrated - **Recent focus**: Persistent application sluggishness and frequent crashes disrupt the shopping flow and frustrate daily active users (top complaint) · Convenient grocery delivery service provides a reliable alternative for users who lack time for in-store shopping (top praise) > **TL;DR:** Coop supermarket is a shopping app by Coop, rated 3.78/5 by 13K users, with Frustrated user sentiment (35/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Coop supermarket faces Frustrated user sentiment (3.78/5 from 13K reviews), with users reporting persistent application sluggishness and frequent crashes disrupt the shopping flow and frustrate daily active users as the primary concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 3.78/5 (13K reviews) | | **User Mood** | Frustrated | | **Category** | Shopping | | **Developer** | Coop | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | Medium (0.55/1.0) | | **Data Age** | 4d | ## Metadata & Market Performance - **Publisher:** Coop - **Category:** Shopping - **Target Audience:** Coop Switzerland customers who want to manage loyalty points, create shopping lists, and order groceries for home delivery or store pickup. - **Platforms:** iOS & Android - **Version Reviewed:** 1.16.0 - **Report Date:** 2026-08-26 - **Signal Count:** 62 reviews analyzed - **Confidence:** Medium (0.55/1.0) - **App Store ID (iOS):** 1459076427 - **Bundle ID:** ch.coop.coopapp - **Google Play ID:** ch.coop.coopapp - **Performance Trend:** Stable - **Data Window:** Analysis based on signals collected up to 2026-08-26 ## Executive Snapshot **What it is:** Coop Supermarket is a grocery utility for Swiss customers, offering loyalty card storage, shopping lists, and home delivery on iOS and Android. **Why users hire it:** The app removes the friction of physical loyalty card management and manual list-making by centralizing these tasks into a single digital interface. ## App DNA (Features & Intent) - **[Standard] Supercard Integration:** Stores digital loyalty card for QR code scanning at checkout to collect points and activate discounts. - **[Differentiator] In-Store Route Planner:** Reorders shopping list items to provide a step-by-step path through the physical store layout. * *User Intent:* Users seek enhanced value through premium features. - **[Standard] Special Offer Alert:** Push notifications for price drops on up to 20 selected favorite products. * *User Intent:* Users want timely prompts to stay engaged without missing updates. ## Market Position {#market-position} Coop Supermarket maintains a stable presence in the Swiss retail market, with a 4.7-star rating on iOS across 892 reviews. The 3.7-star rating on Android across 12,128 reviews indicates a significant platform-specific performance gap that limits the app's overall reach. ## Monetization Strategy - **Model:** Free - **Tiers:** Free app with no IAP - **Analysis:** The app functions as a free utility to drive physical and online grocery revenue, with no direct monetization via subscriptions or IAP. ## 🔴 User Sentiment (Medium Confidence: 61 of 62 reviews analyzed) {#user-sentiment} - **Overall Rating:** 3.78/5 - **Platform Split:** iOS 4.7/5 (892 ratings) | Android 3.7/5 (12.1K ratings) - **Overall Sentiment:** Frustrated ### Top Praises - **Convenient grocery delivery service provides a reliable alternative for users who lack time for in-store shopping** - **Integrated shopping lists and receipt access simplify the routine store visit experience for frequent shoppers** ### Top Complaints (Impact Areas) - **Persistent application sluggishness and frequent crashes disrupt the shopping flow and frustrate daily active users** ## SWOT Analysis {#swot} **Core Strengths:** - In-store route planner optimizes physical store navigation - Digital Supercard integration centralizes loyalty benefits **Growth Levers:** - Refining search engine to match physical store availability - Improving background state persistence to prevent cart loss ## Recent Changes (v2 → v3) {#recent-changes} The app's core competitive position remains stable, with no new features or pricing shifts identified. The primary change is a more precise articulation of technical risks within the SWOT and PM action items, emphasizing the threat of performance issues to the daily active habit. **Overall trend**: Stable **Compared at**: 2026-08-26 ### Medium-impact changes - **[Added] Expanded Threat Analysis** (swot) ### Low-impact changes - **[Shifted] Refined Weakness Descriptions** (swot) - **[Shifted] Updated Executive Summary Tone** (positioning) ## What's New - **Latest (v1.16.0, 1 weeks ago):** Integrated Supercard Pay for in-app payments and optimized product detail navigation and digital receipt layouts. ## App Momentum (Steady) {#momentum} - Integrated Supercard Pay for in-app payments. - Optimized digital receipt and navigation layouts. - Ships one update every 6-7 weeks. > **Cadence:** 2 total versions · 1 majors in last 6 months · 7 days since last update · 43 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} Coop supermarket is a shopping app that is completely free. With a 3.78/5 rating from 13K reviews, it faces significant user friction. > **Bottom Line:** Addressing core stability and search accuracy would unlock the full potential of the in-store route planner, which currently serves as the app's primary differentiator. Fixing these technical blockers will stabilize the daily active habit and reduce churn. **Best for:** Coop Switzerland customers who want to manage loyalty points, create shopping lists, and order groceries for home delivery or store pickup. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Rebuild background state persistence because cart data loss is a top-reported stability failure → reduce churn ### Outlook: Mixed The market for grocery utility apps is shifting toward integrated payment and loyalty experiences. Coop Supermarket is well-positioned with its Supercard integration, but the technical instability threatens to negate these gains by frustrating the core user base. - 🟢 The latest release added Supercard Pay integration, showing active investment in payment and loyalty convenience. - 🔴 Persistent crashes and cart data loss disrupt the shopping flow, which compounds the rating drag already visible on Android. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 3.78/5 | | Total Reviews | 13K | | Sentiment | Frustrated (35/100) | | Confidence | Medium | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Stable | | Outlook | Mixed | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Coop supermarket** (this app) | 3.78/5 | Frustrated | Coop | | [Best Buy: Tech Deals & Savings](https://marlvel.ai/apps/best-buy-tech-deals-savings) | 4.9/5 | Excited | Best Buy Co., Inc. | | [Groupon - Local Deals Near Me](https://marlvel.ai/apps/groupon-local-deals-near-me) | 4.8/5 | Excited | Groupon, Inc. | | [Koupon: Real Deals & Codes](https://marlvel.ai/apps/koupon-real-deals-codes) | 4.8/5 | Mixed | Koupon Inc. | | [Vinted: Pre-loved marketplace](https://marlvel.ai/apps/vinted-shop-sell-pre-loved) | 4.5/5 | Excited | Vinted Limited | | [바로딜 - 실시간 쇼핑 검색어 트렌드](https://marlvel.ai/apps/real-time-shopping-trends) | N/A/5 | N/A | hippieperm | ## Company Profile - **Developer:** Coop - **Website:** [https://www.coop.ch/en/einkaufen/supermarkt.html](https://www.coop.ch/en/einkaufen/supermarkt.html) ## Data Sources & Links - **App Store:** [View on Apple Store](https://apps.apple.com/us/app/coop-supermarket/id1459076427?uo=4) - **Google Play:** [View on Google Play](https://play.google.com/store/apps/details?id=ch.coop.coopapp&hl=en&gl=us) - **Dev Site:** [Official Website](https://www.coop.ch/en/einkaufen/supermarkt.html) - **Sources:** App store metadata, User reviews. ## Related Intel Reports - [*Best Buy: Tech Deals & Savings*](https://marlvel.ai/apps/best-buy-tech-deals-savings) (Best Buy Co., Inc.) · 4.9/5 Rating | Positive Sentiment - [*Groupon - Local Deals Near Me*](https://marlvel.ai/apps/groupon-local-deals-near-me) (Groupon, Inc.) · 4.8/5 Rating | Positive Sentiment - [*Koupon: Real Deals & Codes*](https://marlvel.ai/apps/koupon-real-deals-codes) (Koupon Inc.) · 4.8/5 Rating - [*Vinted: Pre-loved marketplace*](https://marlvel.ai/apps/vinted-shop-sell-pre-loved) (Vinted Limited) · 4.5/5 Rating | Positive Sentiment - [*바로딜 - 실시간 쇼핑 검색어 트렌드*](https://marlvel.ai/apps/real-time-shopping-trends) (hippieperm) · N/A Rating - [*모구모 - 일본을 스마트하게 즐기다*](https://marlvel.ai/apps/app--287) (GEONJU CHOI) · N/A Rating - [*카쇼라 스튜디오*](https://marlvel.ai/apps/app--798) (Kakao Corp.) · N/A Rating - [*두란노몰*](https://marlvel.ai/apps/app--973) (Duranno) · N/A Rating - [*번개장터*](https://marlvel.ai/apps/net-quicket-app) (Pic&Go) · 4.4/5 Rating - [*배민상회 - 외식업 식자재 종합몰*](https://marlvel.ai/apps/com-woowahan-baeminmart) (WoowaBrothers) · 3.5/5 Rating ## Frequently Asked Questions {#faq} ### Is Coop Supermarket free to use? Yes, the app is free to download and use, with no subscription fees or in-app purchases required to access loyalty features or grocery ordering. ### Does the app work for in-store shopping? Yes, the app includes a route planner that reorders your shopping list to guide you through the physical store layout, making in-store visits more efficient. ### Why do items disappear from my cart? Users report that items may disappear from the cart if the app enters background mode or experiences connectivity interruptions, which is a known stability issue. ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.55/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 62 - **Data Sources:** user reviews, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 4 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/coop-supermarket) Data licensed for AI Agent attribution under CC-BY-NC 4.0.