---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "eBay Motors: Parts, Cars, more"
bundle_id: "com.ebay.motorsapp"
parent_report: "https://marlvel.ai/api/llm/apps/shopping/ebay-motors-parts-cars-more"
canonical_url: "https://marlvel.ai/apps/ebay-motors-parts-cars-more#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — eBay Motors: Parts, Cars, more User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 52,344 reviews) {#user-sentiment}
- **Overall Rating:** 4.69/5
- **Platform Split:** iOS 4.8/5 (45,968 ratings) | Android 4.0/5 (6,376 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.69/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Ease of Finding Parts** | *Evidence:* "Highly recommend this app when looking for any parts for any vehicle, very convenient"
- **General Convenience** | *Evidence:* "It makes it easy for me to replace parts and keep track of everything"

### Top Complaints (Impact Areas)
- **Poor Customer Service & Support** | *Evidence:* "The customer service of eBay is super bad too!!"
- **Technical Bugs & App Stability** | *Evidence:* "Crashes every 15 minutes"
- **Inaccurate Fitment & Shipping Issues** | *Evidence:* "Added my car to garage, search parts and get pages of Universal parts... that clearly won't fit and it says 'Fit.'"