--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "eBay online shopping & selling" bundle_id: "com.ebay.iphone" parent_report: "https://marlvel.ai/api/llm/apps/shopping/ebay-online-shopping-selling" canonical_url: "https://marlvel.ai/apps/ebay-online-shopping-selling#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — eBay online shopping & selling User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 100 of 282 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.7/5 - **Platform Split:** iOS 4.8/5 (5M ratings) | Android 4.6/5 (5M ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.7/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Wide product variety and auction features provide a reliable shopping experience for many buyers** ### Top Complaints (Impact Areas) - **Forced integration of live streaming content clutters the interface and obscures vital navigation tabs** - **Nonexistent human customer support and reliance on unhelpful automated bots frustrate users during disputes** ### Top Requests (What Users Want) - **User-controlled settings to permanently disable live streaming content and associated notifications**