---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "JioMart Online Shopping App"
bundle_id: "com.jio.jiomart"
parent_report: "https://marlvel.ai/api/llm/apps/shopping/jiomart-online-shopping-app"
canonical_url: "https://marlvel.ai/apps/jiomart-online-shopping-app#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — JioMart Online Shopping App User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 2.4M reviews) {#user-sentiment}
- **Overall Rating:** 4.24/5
- **Platform Split:** iOS 4.6/5 (3.4K ratings) | Android 4.2/5 (2.4M ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.24/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Competitive Pricing**

### Top Complaints (Impact Areas)
- **Delivery Failures**
- **Inventory & Cancellation Issues**
- **Refund & Payment Frustrations**

<!-- /section:sentiment -->
<!-- section:swot -->