--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "JOANN - Shopping & Crafts" bundle_id: "com.5thfinger.redshop.joann" parent_report: "https://marlvel.ai/api/llm/apps/shopping/joann-shopping-crafts" canonical_url: "https://marlvel.ai/apps/joann-shopping-crafts#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — JOANN - Shopping & Crafts User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 112 of 128 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.64/5 - **Platform Split:** iOS 4.8/5 (656.7K ratings) | Android 3.8/5 (104.9K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.64/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Extensive product variety and specialized crafting inventory provided a unique shopping experience for long-term users** ### Top Complaints (Impact Areas) - **Business closure and bankruptcy have left a significant void for local crafting and sewing communities** ### Top Requests (What Users Want) - **Reopening of physical store locations to restore access to essential crafting materials**