--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "KICKS CREW: Shoes & Apparel" bundle_id: "com.kickscrewios.app" parent_report: "https://marlvel.ai/api/llm/apps/shopping/kicks-crew-shoes-apparel" canonical_url: "https://marlvel.ai/apps/kicks-crew-shoes-apparel#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — KICKS CREW: Shoes & Apparel User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 49 of 49 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.19/5 - **Platform Split:** iOS 4.3/5 (2.1K ratings) | Android 3.9/5 (919 ratings) - **Overall Sentiment:** Upset - **Note:** The 4.19/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Access to rare sneaker inventory provides value for collectors seeking specific hard-to-find models** ### Top Complaints (Impact Areas) - **Extended shipping delays and lack of tracking updates cause significant distrust among paying customers** - **Non-responsive customer support channels prevent resolution of missing orders and refund requests** ### Top Requests (What Users Want) - **Implementation of transparent communication channels to provide real-time updates on order status**