---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Macy's: Online Shopping & Save"
bundle_id: "macys.ishop"
parent_report: "https://marlvel.ai/api/llm/apps/shopping/macys-ishop"
canonical_url: "https://marlvel.ai/apps/macys-ishop#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Macy's: Online Shopping & Save User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (High Confidence: 2.3M reviews) {#user-sentiment}
- **Overall Rating:** 4.86/5
- **Platform Split:** iOS 4.9/5 (2.3M ratings)
- **Overall Sentiment:** Excited

### Top Praises
- **User-Friendly Navigation** | *Evidence:* "Shopping on the Macy’s online is probably one of the easiest ones I’ve ever used."
- **Competitive Pricing and Deals** | *Evidence:* "I love macys always good deals and Quality my best store forever"

### Top Complaints (Impact Areas)
- **App Stability and Crashes** | *Evidence:* "Filter more than once, and the app crashes."
- **Order Fulfillment and Cancellations** | *Evidence:* "I have ordered items three different times and they were canceled each time."

<!-- /section:sentiment -->
<!-- section:swot -->