--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Official Liverpool FC Store" bundle_id: "com.store.liverpoolfc" parent_report: "https://marlvel.ai/api/llm/apps/shopping/official-liverpool-fc-store" canonical_url: "https://marlvel.ai/apps/official-liverpool-fc-store#user-sentiment" report_date: "2026-11-10" license: CC-BY-NC-4.0 citation: "Marlvel.ai - Official Liverpool FC Store User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 60 of 100 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.52/5 - **Platform Split:** iOS 4.8/5 (2.5K ratings) | Android 4.1/5 (1.9K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.52/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Official club merchandise availability provides a convenient way for dedicated fans to support their team** - **Fast delivery times for international orders help fans receive their kits within a week** ### Top Complaints (Impact Areas) - **Critical checkout and login failures prevent users from completing purchases during high-traffic product releases**