---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Sam's Club Shopping & Delivery"
bundle_id: "com.samsclub.samsapp"
parent_report: "https://marlvel.ai/api/llm/apps/shopping/sam-s-club-shopping-delivery"
canonical_url: "https://marlvel.ai/apps/sam-s-club-shopping-delivery#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Sam's Club Shopping & Delivery User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 98 of 98 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.9/5
- **Platform Split:** iOS 4.9/5 (5M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Scan and Go feature allows shoppers to bypass checkout lines and save significant time**

### Top Complaints (Impact Areas)
- **Shipping threshold increases and delivery fees frustrate members who already pay for premium status**

### Top Requests (What Users Want)
- **Improved search and filtering capabilities to distinguish between shipping, delivery, and pickup options**

<!-- /section:sentiment -->
<!-- section:swot -->