---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Zepto: Groceries in minutes"
bundle_id: "com.zeptonow.customer"
parent_report: "https://marlvel.ai/api/llm/apps/shopping/zepto-groceries-in-minutes"
canonical_url: "https://marlvel.ai/apps/zepto-groceries-in-minutes#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Zepto: Groceries in minutes User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 4.4M reviews) {#user-sentiment}
- **Overall Rating:** 4.7/5
- **Platform Split:** iOS 4.8/5 (9K ratings) | Android 4.7/5 (4.4M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Delivery Speed**
- **Competitive Pricing**

### Top Complaints (Impact Areas)
- **Inadequate Customer Support**
- **Misleading Delivery Estimates**

<!-- /section:sentiment -->
<!-- section:swot -->