--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Zoom by Ocado | Food Delivery" bundle_id: "com.ocado.gm.mobile.zoom" parent_report: "https://marlvel.ai/api/llm/apps/shopping/zoom-by-ocado-food-delivery" canonical_url: "https://marlvel.ai/apps/zoom-by-ocado-food-delivery#user-sentiment" report_date: "2026-08-04" license: CC-BY-NC-4.0 citation: "Marlvel.ai - Zoom by Ocado | Food Delivery User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (Medium Confidence: 51 of 51 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.71/5 - **Platform Split:** iOS 4.8/5 (79 ratings) | Android 4.7/5 (1.2K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.71/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **Wide product selection and reliable delivery speed keep long-term users engaged with the service** - **Convenient same-day delivery options provide significant value for households needing quick grocery replenishment** ### Top Complaints (Impact Areas) - **Frequent application crashes and unresponsive navigation buttons prevent users from completing their grocery orders**