---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Rakuten Viber Messenger"
bundle_id: "com.viber"
parent_report: "https://marlvel.ai/api/llm/apps/social-networking/com-viber"
canonical_url: "https://marlvel.ai/apps/com-viber#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Rakuten Viber Messenger User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 120 of 4.5K reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.15/5
- **Platform Split:** iOS 4.6/5 (831.3K ratings) | Android 4.1/5 (16.8M ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.15/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Reliable voice and video calling quality remains a core retention anchor for long-term users**

### Top Complaints (Impact Areas)
- **Forced integration of AI features creates privacy concerns and intrusive user experience friction**

### Top Requests (What Users Want)
- **Granular opt-out settings for all AI-powered features to ensure user privacy and control**

<!-- /section:sentiment -->
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