---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "LINE"
bundle_id: "jp.naver.line"
parent_report: "https://marlvel.ai/api/llm/apps/social-networking/jp-naver-line"
canonical_url: "https://marlvel.ai/apps/jp-naver-line#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — LINE User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 99 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.21/5
- **Platform Split:** iOS 3.2/5 (17.8K ratings) | Android 3.2/5 (13.9M ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Core messaging functionality provides a reliable way to maintain long-term connections with friends and family**

### Top Complaints (Impact Areas)
- **Forced AI integration in chat interfaces creates intrusive user experiences that cannot be permanently disabled**
- **Account recovery processes fail when users lose access to their previous device or phone number**

### Top Requests (What Users Want)
- **Alternative account recovery methods using email or phone numbers instead of relying on old devices**

<!-- /section:sentiment -->
<!-- section:swot -->